Build and maintain strong relationships with clients, caseworkers, medical providers, and internal stakeholders to ensure timely and accurate case processing.Serve as an SSA Disability expert, advising and supporting colleagues and clients on disability programs and case development.Review Social Security Disability and Medical Assistance cases to determine the appropriate course of action.Evaluate medical records and apply SSA Listing Codes, Sequential Evaluation rules, and vocational guidelines.Prepare Vocational Reports, Counselor Denial Letters, and other case documentation within required timelines.Maintain accuracy and compliance with HIPAA regulations.Provide annual training to DAP Advocates statewide, covering Listings of Impairments, SSA rules, and case development procedures.Consult with advocates, caseworkers, medical providers, and clients to answer questions and provide case guidance.Take ownership of complex or sensitive cases, ensuring timely resolution and proper follow-up.Perform supervisory reviews on cases, making or requesting corrections as needed.Collaborate with internal teams and external stakeholders to support organizational goals.Make recommendations for case development improvements and process efficiencies.Attend meetings, trainings, and seminars as assigned.Demonstrate professionalism, cooperation, flexibility, and a willingness to assist others.Perform other related duties as assigned.
