Basic QualificationsEducation/Training: A high school diploma or equivalent; Associates degree preferred.Skill(s): Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products; visual and auditory skills. Ability to cross sell bank products and services for new and existing customers.Experience: A minimum of three (3) years of proven experience in bank customer service or bank operations is preferred. A minimum 1-year experience required.General ResponsibilitiesResponsible for promoting the bank in a positive way through building and maintaining customer relationships though the account opening process and on the Community Banker line. Assist new and existing bank customers with more complex inquiries, account openings and account maintenance. Have advanced knowledge on bank products and services. Through relationship building, promote and educate customers on bank product and services and refer them to proper team members, when appropriate.Essential Duties
Provide Community Banker duties to ensure accurate operations while providing a full range of transactional services. These duties include but are not limited to:
Accepting deposits and withdrawals of various account types
Maintain and verify cashbox totals to keep within bank limits.
Cashing checks within the approved authority and operating policy
Accepting loan payments, safe deposit box rents, and other related payments
Complete wire transfer paperwork efficiently and accurately.
Perform a variety of duties to support the consumer services function, these duties include but are not limited to:
Opening and maintaining new accounts, as well as gathering customer information to process new and existing accounts.
Aid the customer service team involved in soliciting new business from present and prospective customers. Also, build and maintain ongoing business relationships with new and present customers to promote additional bank products and services.
Provide customer service information on a timely basis in order it may be included as part of monthly and year-to-date performance reports. May also be assigned to review daily, weekly, and monthly reports for accuracy and follow-up.
Attain complete working knowledge of all bank products and services, including features and benefits, to meet and educate the financial needs of the customer. This knowledge is to include but not limited to deposit products, IRA's, internet banking, merchant services, wealth management, credit cards etc.
Exemplify extraordinary customer service with the ability to ask questions and identify customer needs to enhance the customer relationship and cross selling opportunities, when appropriate.
Assists customers in obtaining specialized services from other bank departments as necessary, aid and resolve customers with specific inquiries or service within authority. Seek manager approval for exceptions to normal bank procedures.
Community Banking Specialists should be vigilant of the following:
Red flags for customer fraud and scams
Review out of ordinary transactions and report it to management immediately
The ability to teach the customer of popular scams and how to avoid being a victim
Promote bank services to help prevent customers from being victims of fraud/scams (online banking alerts, informational brochures, card hub, checking online banking daily etc.)
Refer lending inquiries to prop r Loan Officer
Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information and customer introductions/transitions.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), bank CIP program, Equal Credit Opportunity Act, etc.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries or to requests from customers, other bank team members, etc., within given time frames and within established policy.
Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
Ability to fill in as Community Banker.
Regular and predictable attendance is expected and is an essential function of the job.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
All other duties as assigned.
Job LocationMust be willing and able to travel between bank offices, as needed. All levels&n
