Essential Responsibilities
1. Maintain strict confidentiality standards
2. Serve as an advocate for the needs of individuals impacted by domestic violence and sexual assault
3. Provide crisis intervention, supportive counseling, follow-up services and transportation to all survivors
as needed/requested, including court and hospital transportation, accompaniment, and advocacy
4. Serve as the lead advocate for the needs of LGBTQ+ identified clients impacted by domestic violence and
sexual assault
5. Be registered and approved on the Protection from Abuse Database (PFAD) and assist with filling out
forms, filing online, and follow-through by helping clients file Protection From Abuse and Sexual
Violence Protection Orders and Victim Witness information and advocacy
6. Attend case management and staff meetings as required
7. Document Service Efforts and Time in ETO, InSite and ETO Parallel HMIS
8. Assist with monthly, quarterly, and annual program reporting for grants as needed by providing
relevant statistics and anecdotes
9. Create and maintain the On-Call Schedule
10. Be knowledgeable in Financial Justice, housing issues, survivor needs, budgeting, educational
opportunities, job/career seeking, and other skills related to retaining permanent supportive housing
11. Establish and maintain rapport with property owners, property management companies and partner
organizations
12. Educate property owners about the Housing Assistance Programs and the needs of survivors as
they re- establish secure permanent housing
13. Assist in creating and updating forms, procedures and guidelines related to housing programs
14. Create and circulate a list of available housing properties
15. Assist with maintaining inventory/needs lists of household items and resident needs as it pertains to
the Housing Assistance Programs
16. Assist in completing required reports and gathering statistics related to the Housing Assistance Programs
17. Participate in Eastern Continuum of Care and in Regional Housing Advisory Board (RHAB) events and
training
Additional Responsibilities
Complete and remain current in all trainings, relevant to essential responsibilities, and expectations
required by the RTP funding agencies
Participate in relevant task forces, committees and meetings, including PCADV Caucuses, if
relevant and desired
Assist with the maintenance and organization of the shelter, including cleaning, preparing rooms
for resident arrival, and intake and storage of food, personal care, cleaning supplies and other
donations
Serve as back-up to on-call personnel
Perform other duties as required by Executive Director
