This is a 1099 Contractor role.
This is a fully remote role. Part-Time.
As the Consumer Advocate Business Operations Manager at RECOVER-AID.org, We're looking for someone to efficiently manage the day-to-day operations of our Advocacy team.
RECOVER-AID.org – specializes in the nationwide recovery of unclaimed funds to its rightful owner. We find the funds and recover the funds, no surprises! - Since 2021
Key Responsibilities:
- Overseeing workflow management to ensure all tasks are executed in a timely manner
- Conducting quality assurance checks to maintain our high service delivery standards
- Providing support to the Sales Group as needed
- Engaging in online data research.
- Handling conclusive data entry to keep our records accurate and up-to-date
- Analyzing data and trends to identify areas for improvement
- Implementing strategies to enhance the overall performance of the Advocacy
- Developing and tracking key performance indicators to monitor team performance.
- Handling client communications to ensure clear and effective information exchange.
The ideal candidate for this role will have a proven track record in business operations management, with strong skills in data analysis and quality assurance. Experience in supporting sales teams would be a significant advantage. Excellent online research skills are also necessary, alongside a meticulous approach to data entry and record keeping. Ultimately, we are looking for someone who can help us continually improve our service delivery and operational efficiency.
Candidates should have 3-5 years of experience in business operations management. Proficiency in CRM is expected for effectively managing operations. Client communications should be handled in a email, phone, text manner. The selected candidate should conduct performance reviews on a "customer contact" basis to evaluate the team's performance.
