Location: Philadelphia, PA Description: Our client is currently seeking a Incident Manager To apply, send resumes to
This job will have the following responsibilities:
Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products.
This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines.
This position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners.
This position will interface with various operations teams to bring quickly and timely resolutions to incidents.
Qualifications & Requirements:
Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience is required.
Typically has 5+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions
Strong understanding of ITIL and Incident Management practices.
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
