The 9-1-1 Public Safety Technical Specialist must be available to respond 24/7 to provide necessary assistance in ensuring all vendors respond to any public safety agency that experiences 911 critical system failures and to aid in system recovery and restore operations for all hardware and software related issues. The agencies include Police, Fire, and Prisons. This position also assists with the management of the 800 MHz P25 radio system and radio tower sites. Duties include but are not limited to:Manage the preventive maintenance and repair schedule annually for all consolidated and non-consolidated 800 MHz Motorola radios.Facilitate all monthly 9-1-1 user’s meetings.Assist in managing vendors that support the 911 mission critical systems which include 800 MHz radio system, 911 phone system and CAD systems. This includes following up on all repairs, scheduled maintenance and emergency service to ensure all repairs are completed and approved for payment.Assist in monitoring radios to be decommissioned each year, setting up a process to collect radios, remove from inventory and coordinate process with Procurement and Public Property.Work on assigned 911 system projects as needed.Participate in planning process for moving and disposing all radio equipment as needed. Other duties as assigned by Assistant IT Director of 911 Administration, Senior Director Public Safety, and Deputy CIO Public Safety. Essential FunctionsCommunicate (verbally and in writing) effectively with stakeholders and senior business leadership.Organize and work effectively with project teams of staff from department and with technical resources participating in the effort.Assist in managing vendor contracts, performance, renewals, RFI and RFP process.Must demonstrate excellent time management skills and ability to prioritize work. Must be flexible and willing to work both independently and as a team member. Must be self-motivated. Must understand various funding sources, for example: Operating, Capital, 9-1-1, General and the process followed by OIT Finance to procure hardware and softwareCompetencies, Knowledge, Skills and AbilitiesExperience with IT operations management, application development and maintenance, networking and security, continuity of operations, broad based technology in multiple business applications and environments.Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook); Intermediate to Advanced Internet skills (for research purposes); Excellent verbal and written communication skills.Strong project management skills, time management skills, organizational skills, leadership ability and professional ethics. Must be accurate, detail oriented and flexible, comfortable with public speaking.Ability to establish priorities (remain focused on daily operations), conduct trainings, follow office protocols, use common sense understanding to carry out written or verbal instructions, handle and resolve recurring problems, carry tasks to completion and multi-task. Ability to work independently and proceed with objectives, work as part of a team, maintain confidential information and handle confidential matters, exercise sound judgment and coordinate resolutions to critical situations, under all conditions, interface effectively with all levels of county management, user agencies and the public.
