Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usageAnalyze, resolve and repair product issues through detailed analysis and utilization of engineering expertiseDirect and assist Radiology staff in performing necessary scans prior to surgeryEducate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and servicesDevelop and conduct training programs for hospital staff enabling them to implement in-house trainingAct as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projectsUtilize engineering expertise to contribute to the quality improvement process by recommending product modificationsAttend meetings and trade shows to demonstrate and promote IGS products and servicesKeep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysisPerform other duties and responsibilities as required
