ESSENTIAL FUNCTIONS Business Process Discovery & Management  Lead requirements gathering through interviews, workflow analysis, and business process mapping 
Evaluate existing processes to identify opportunities for enhancement or modernization 
Develop use cases, feature requirements, and user stories to support system improvements 
Partner with technical teams to ensure alignment between business needs and technical implementation 
Support planning for new IT services and service bundles 
Research emerging technologies and assess their fit for City operations 
Conduct initial testing of enhancements; coordinate with SMEs for secondary validation 
Contribute to project and portfolio management activities 
Apply project management principles as needed 
Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy  Relationship Management  Build collaborative relationships with departmental partners and central OIT teams 
Serve as the primary point of contact for assigned business process areas 
Conduct regular stakeholder reviews, planning meetings, and priority-setting sessions 
Advocate for stakeholder needs within OIT 
Monitor and report on project status, service delivery, and stakeholder satisfaction 
Ensure transparency, communication, and alignment across teams  Project Governance & Portfolio Support  Support the PMO’s Project Health Check process, including data validation and performance analysis 
Review metrics such as schedule, scope, budget, and risk to identify trends or concerns 
Assist in building dashboards, scorecards, and reporting materials 
Prepare summaries for leadership and governance meetings 
Maintain PMO documentation in systems like SharePoint or Smartsheet 
Support contract coordination (staff augmentation, IT implementation, planning/architecture) 
Assist with RFI/RFP processes, including documentation, tracking, and evaluation support  KNOWLEDGE, SKILLS & ABILITIES  Ability to translate business needs into clear technical requirements 
Strong strategic and analytical thinking with a user-centered mindset 
Excellent communication skills, including explaining technical concepts to non-technical audiences 
Ability to build trust and work collaboratively across a diverse environment 
Experience researching technologies and contributing to data-informed decisions 
Strong problem-solving, organization, and documentation skills 
Commitment to innovation, transparency, and inclusive service delivery  
