Position SummaryCommunity engagement is the foundational way government opens its doors to connect communities to programs and services, better understand community needs, share decision-making, and honor work already occurring in neighborhoods.  To advance community engagement practices, there has been the development of the Equitable Community Engagement Toolkit in collaboration with City engagement staff, community groups, and Philadelphia residents. The Toolkit is a Citywide initiative that transforms how the City of Philadelphia thinks about, plans for, and facilitates engagement with the communities we serve. It includes guiding principles, strategies and tools, evaluation resources, training, and a cultivated community of practitioners made up of City engagement staff and community members. Guidance and trainings are accessible online within the phila.gov platform and during in person workshops trainings.About your position: Community Engagement Consulting Manager is responsible for developing and implementing the Equitable Engagement Initiative, guided by the Equitable Community Engagement Toolkit (ECET) and supporting the overall goals of the Racial Equity unit within CEO. The Equitable Engagement Initiative, includes stewardship of the City’s department-wide Equitable Engagement Collaborative, through shared principles, tactics and tools for both internal City staff and community-based engagement practitioners conduct equitable community engagement work across Philadelphia.Essential FunctionsLead the management of consulting and trainings with external and internal partners around equitable engagement strategies and a community of learning collaborative that has both an online presence and conducts in-person convenings.Develop a strategy and standard materials for consultations with external and internal partners using the Equitable Community Engagement Toolkit guides and trainings including delivering tailored guidance on building place-based engagement strategies and performance measurement approaches.Develop standards for recording partners’ needs and requests for support to the vertical leads and department leadership so that a comprehensive and department aligned strategy can be crafted.Develop user guides and content that align with the Equitable Community Engagement Toolkit while making it accessible to different audiences and linguistic communities.Develop systems that record partners’ engagement feedback working closely and collaboratively with leadership and data team.Plan for partner retention, reengagement, and escalation.Manage high-priority requests from partners and city in a timely manner, may call for scheduling flexibility.Develop systems and regular summary reports that document consulting and educational engagementConnect consulting partners to additional CEO staff and programs to advance service delivery to residents.Develop and communicate expectations for partners in setting up consulting agreements and work with CEO teams to manage related formal contracts or MOUs.Track progress/status of consulting projects across the Racial Equity team.Oversee the strategy of engagement of NGP VAN and peer to peer texting tool and communicate strategy with CEO’s data team in the context of the partner consulting work.Connect City partners who wish to engage with VAN and peer-to-peer texting services with CEO’s specialized staff and direct services units.Develop long term strategy, best practices, comparative assessments and partnerships opportunities around the sustainability and content of equitable engagement consulting work. Draft additional resources and trainings and presentations that enhance educational resources and training materials.Develop relationships and building partnerships that support equitable engagement practices across public, non-profit, and community audiences and serves emerging communities in a changing city.Develop and maintain relationships with potential partners/funders.Write materials concerning upcoming trainings or recap convenings and events that chronical the work and builds community awareness.Manage a city-wide Equitable Engagement Collaborative (EEC) community of practice. Lead and coordinate twice monthly meetings, presentations, guest speakers. Conduct in-person convenings and workshops implementing Equitable Engagement practices and implementation tools.Create technological tools that track community and city engagement of services to identify participation gaps and inform a growth strategy and outreach and tailor engagement efforts across city departments.Support Director of Racial Equity Storytelling and Community Impact with cross-departmental racial equity trainings and technical assistance to CEO staff and City departments.Develop partnerships and additional resources to support and expand volunteer efforts and Americorps Financial Empowerment Services.Other duties as assignedCompetencies, Knowledge, Skills and AbilitiesRequired:Bachelor degree in related fieldsThree to five years of full-time or equivalent part-time experience managing equity-centered culture change projects in complex community-based or institutional organizations.Three to five years of experience with community engagement or organizing experience.Ability to operationalize the shared vision of CEO.Excellent time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline.Excellent writing ability for a variety of audience including governmental partners, nonprofits, and community members.Comfort working with data and digital systems and learning and integrating new systems.Experience and ability to effectively give presentations, lead workshops, and facilitate trainings.Preferred but not required:Bilingual (Spanish and/or Mandarin Chinese preferred).Experience with community-based and participatory design.Experience managing a repository of guides, tools, templates to advance equitable practices.Experience working in the social impact space or complex service environments.
