Reference #: 24003119
Description
Grade:T25
The link below will give you information about the University's "T"
salary structure.Learn more about the "T" salary structure.A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.Summary:The CTS-Specialist is responsible for providing on-site technical support for classes and events on Main Campus primarily during afternoon and evening hours (10:30 am-8:30 pm, MTWTH and Saturday 12 pm 5 pm). There may be a need to work before/after business hours and/or weekends; the ability to work a flexible schedule is preferred. This position primarily supports 110 smart classrooms and learning spaces in Annenberg Hall, Tomlinson Hall, Presser, and Tyler buildings and rotates to other locations as needed. This position involves daily interaction with Temple University administration, faculty, staff, and students, requiring strong customer service abilities and excellent communication skills.Serves as technical onsite support specialist responding to faculty classroom help alerts. Responsible for updating Remedy help requests, solving technical issues, and securing classrooms. Supports basic integrated AV systems, including AMX touch panels and controllers, Extron boxes, and laser projectors.Assists with supporting varied technologies in shared teaching and learning spaces. Supports AV systems, including AMX touch panels and controllers, Extron boxes, and laser projectors. Additional familiarity with audio, video, and web conferencing applications such as Zoom, learning management systems (e.g., Canvas), class capture devices (e.g., Panopto), and wireless projection devices such as Apple TV and Kramer is desirable. Requires strong Windows and Macintosh skills and a solid working knowledge of PC system configuration and troubleshooting.Provides excellent customer service and support services. Works collaboratively with the Classroom Technology Support (CTS) team, Information Technology Services, other groups, faculty, and students. May supervise student employees. Performs other duties as assigned.The primary days/shift for this position are: 10:30 am-8:30 pm, MTWTH and Saturday 12 pm 5 pm. There may be a need to work before/after business hours and/or weekends; the ability to work a flexible schedule is preferred.Required Education & Experience:Bachelor's degree and at least 1 year of experience in the technology/audiovisual sector or similar field. An equivalent combination of education and experience may be considered.Required Skills & Abilities:Outstanding customer service and telephone skills
Excellent verbal and written communications skills along with the ability to effectively interact with a diverse group of individuals
Excellent analytical and problem-solving skills
Strong Windows and Macintosh skills and a solid working knowledge of PC system configuration and troubleshooting
Basic working knowledge of integrated AV systems
Ability to troubleshoot integrated AV systems down to the component level, AMX panels, controllers, Extron boxes and Laser projectors.
Ability to work nights and/or weekends, if necessary.
Ability to lift and move computer equipment.PreferredAdditional familiarity with audio, video, and web conferencing applications such as Zoom, learning management systems (e.g., Canvas), class capture devices (e.g., Panopto), and wireless projection devices such as Apple TV and Kramer desirable.This is a Hybrid PositionTemple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (includ ng pregnancy), sexual orientation, gender identity, genetic information or veteran status.Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.
You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.Primary Location:Pennsylvania-Philadelphia-Main CampusJob:Staff
Schedule:Full-time
Shift:Day Job
Employee Status:RegularTemple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
