TEKsystems is currently supporting a client in NJ for a fully remote customer service position. This role will be supporting customer account orders and general product information to maintain a high quality customer experience. Applicants with business to business customer service and order processing experience are encouraged to apply. The hours for the call center are 10am-8pm, candidates must be willing to work a scheduled shift with-in that timeframe.Description:
Answer and support high-end customers with purchase orders for specialty products
Accurately enter customer order information to internal database
Direct calls as appropriate to correct department or individual within company.
Effectively meet all defined metrics regarding talk time and accuracy
Communicate effectively with customer to provide a high quality experience
Qualifications:
3+ years of call center experience
B2B customer service skills
Order processing through an ERP system
Ability to work in a face paced environment
Strong communication skills
Additional Details:
Schedule: Monday-Friday
Shift: 10am-8pm EST (must be willing to work any shift in this timeframe)
Contract-to-hire opportunity
Full benefits and 401K immediately upon starting
Ability to learn and grow with a dynamic team
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
