As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to contribute to business growth by partnering with the Sales organization in engaging with potential clients to understand their requirements and to build Solution Proposals to meet their needs. This includes experience in deployment, integration, configuration, customization, as well as working with private, hybrid, and public cloud environments. Additionally, you should demonstrate a willingness to enhance your technical presales skills across diverse solution areas and delivery models, including team extension projects and scope-based engagements.Responsibilities:Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work.Analyze and gather business requirements from large, complex client environments; conduct research to create accurate, tailored technical solutions that align with client needs.Prepare detailed effort and cost estimates for professional services, including deployment, migration, implementation, and workshops.Develop end-to-end solutions, including high-level design, statements of work, and service design documentation to ensure successful project execution.Stay current with industry trends and advancements in major CCaaS/UCaaS platforms to ensure solutions remain cutting-edge and relevant.Drive cross-functional excellence by enhancing sales engineering effectiveness through strategic insights and solution recommendations, supporting Marketing and Delivery teams with technical knowledge transfer.Perform other duties as may be required consistent with the purpose of the role.
