At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform.We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for partner integrations and onboarding, enabling seamless connectivity, scalability, and exceptional customer experiences across our global partner ecosystem. As a Digital Product Manager, you will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.This role serves as a critical bridge between operations, customer experience, partner management, and technology. You will work closely with subject matter experts across the business to deeply understand integration challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.Beyond discovery, you will partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience. In this high-impact role, you’ll define desired key results, enable teams to deliver best-in-class partner, customer, and customer service agent experiences, and directly influence overall business success through scalable, outcome-based delivery.Candidate must be located in EST.What’s Great About This Role?Shape the future of partner integration capabilities, enabling faster onboarding and seamless connectivity across a global ecosystem.Contribute to high-impact initiatives with visibility across the organization and influence strategic priorities.Collaborate with senior stakeholders to align product vision with enterprise goals, partner needs, and customer outcomes.Play a pivotal role in transforming complex integration processes into seamless, intuitive experiences for partners, customers, and agents.You're A Great Candidate If You:Have a curious, empathetic, customer-obsessed mindsetCommunicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaborationUse data to guide decisions, leveraging KPIs, partner feedback, and insights to support prioritization and influence product directionEngage in discovery and test-and-learn activities to validate assumptions and guide product directionCan decompose complex integration problems into manageable stories and create and prioritize a clear backlog for the product teamCan support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on trackCan identify risks and concerns early, along with opportunities to deliver valueAre flexible and adaptable, able to navigate ambiguity while maintaining focus on outcomes
