Director Client Services
Job LocationsUS-NJ-Warren | US-PA-Phila | US-NY-New York
City
WarrenState/Province
NJPostal Code
07059Country
USRequisition ID
2024-432824Position Type
Full TimeCategory
Marketing (Corporate): Integrated Marketing, Experiential MarketingMinimum
USD $111,700.00/Yr.Maximum
USD $145,200.00/Yr.SummaryDirector Sales Client ServicesAt our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Sales and Client Services to be responsible for the coordination, management, oversight, and evaluation of the organization's sales and client services functions. As a member of the management team, the Director of Sales and Client Services participates in team management, performance management, strategic planning, budgeting and forecasting initiatives and systems initiatives, in addition to problem-solving and process development. The focus is on delivering measurable results within the organization that leads to financial success and outstanding program execution for our clients. Results will be attained through effective execution against sales, client services, and overall business performance goals.Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Advise the go-to-market strategy for the Integrated Retail Team, including but not limited to, product and service portfolio strategy, pricing strategy, channel management strategy, and promotions strategy.
Measure and evaluate sales strategy implementation against intended results.
Develops and implements strategic client services plans to maximize internal capabilities in alignment with the go-to-market strategy. Retain and grow all client relationships.
Architect the sales and client services organization to optimize the go-to-market strategy and scalable growth.
Make adjustments and optimize the sales and client services strategies to maximize our one-to-one consumer interactions.
Identify gaps and best practices in sales and client services operations to improve overall performance.
Qualifications:
High School Diploma or GED or equivalent experience is required; Bachelor's Degree in Business Administration or Marketing or equivalent experience is preferred
Experience managing a team of direct and indirect reports
5+ years of experience in management/leadership experience in a retail sales and client services role
Experience working in a fast-paced, dynamic business environment
Excellent written communication and verbal communication skills
Excellent customer service orientation, decision making, and interpersonal skills
Job Will Remain Open Until FilledResponsibilitiesThe Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Director of Sales and Client Services is responsible for the coordination, management, oversight and evaluation of the organization's sales and client services functions. As a member of the management team, the Director of Sales and Client Services participates in team management, performance management, strategic planning, budgeting and forecasting initiatives and systems initiatives, in addition to pro lem solving and process development. Focus is on delivering measurable results within the organization that lead to financial success and outstanding program execution for our clients. Results will be attained through effective execution against sales, client services, and overall business performance goals.
Essential Job Duties and Responsibilities
Setting Sales Strategy
Advise the go-to-market strategy for the Integrated Retail Team, including but not limited to, product and service portfolio strategy, pricing strategy, channel management strategy, and promotions strategy; Develops and implements strategic sales plans and forecasts to achieve corporate objectives for the go-to-market strategy that address the Integrated Retail Team's competitive position, market share, and overall revenue growth; Measure and evaluate sales strategy implementation against intended results.
Client Services
Develops and implements strategic client services plans to maximize internal capabilities in alignment with the go-to-market strategy; Oversee the interface with clients including, but not limited to, set up and manage internal service level agreements, supervise timely and accurate tracking and reporting to create value for the clients, troubleshooting issues that impact client expectations, drive and execute formal client program reviews; Monitor and evaluate performance to determine if organizational capabilities are competitive and relevant with regard to customer and competitor trends in the industry; Direct research and development requests to increase sales effectiveness at both the client and organizational levels; Retain and grow all client relationships.
Developing Team Capability
Architect the sales and client services organization to optimize the go-to-market strategy and scalable growth; Drive coaching and development as a business critical enabler to increase revenue and overall capability; Sponsor and advise on the formation of key learning initiatives to fuel sales effectiveness and maintain a competitive advantage in an evolving marketplace.
Optimization
Make adjustments and optimize the sales and client services strategies to maximize our one-to-one consumer interactions; Work closely with business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in sales and client services operations to improve overall performance.
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 20-35%
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level:
(Required): High School Diploma or GED or equivalent experience
(Preferred): Bachelor's Degree, Business Administration or Marketing
Field of Study/Area of Experience: Experience managing a team of direct and indirect reports
5+ years o
