Phila.gov is the digital front door to the City of Philadelphia, serving residents, businesses, and visitors with vital information and services. We're seeking a strategic and creative Director of Content to lead our team of writers and editors in delivering high-quality, accessible, and user-centered content across the site. This leadership role is responsible for shaping the voice of the City online and ensuring that content across Phila.gov is accurate, consistent, inclusive, and aligned with the City’s digital service goals.Key Responsibilities Lead and manage the Content team, including writers, editors, and content strategists. Oversee the content lifecycle—from planning and creation to review, approval, and retirement. Partner with City departments to maintain and improve their Phila.gov content. Develop and implement content standards, workflows, and style guidelines. Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards. Use analytics, user feedback, and research to continuously improve content performance and relevance. Collaborate with designers, developers, and product managers to deliver cohesive digital experiences. Provide editorial oversight for major initiatives and campaigns. Build a culture of collaboration, creativity, and continuous learning within the team.
