Reference #: GALLE012210
DescriptionSalary Range: $18/hr - $21/hr
City Experiences is seeking a Galley Supervisor for our City Cruises operation in Philadelphia.
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The successful Galley Supervisor, in conjunction with the associate kitchen manager-sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:
Cruise Execution:
Act as the on-duty kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
Maintain continuous communication with the back of the house and restaurant management regarding staff and operations
Provide input regarding shipmate relations
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation
Maintain close liaison between the kitchen and other departments including the front-of-the house
Recommend programs that improve the level of service and product quality
Execute other projects as assigned by management
Kitchen Team Management
Participate in training of all new kitchen staff
Participate in scheduling kitchen staff according to staffing matrix
Adhere to Company's performance management guidelines for all discipline and termination situations
Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each kitchen staff members
Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of kitchen staff members
Develop positive working relationships with city department heads and peers
Participate in the development strong teamwork within the staff
Help develop shipmate incentive programs
Guest Service
Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Participate in implementing and maintaining effective safety programs in conjunction with the Operations Department
Maintain high standards of sanitation in accordance with company's standards and in accordance with health department codes & requirements
Additional job duties as assigned.
Requirements & Qualifications:
High school diploma or equivalent required
Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment
One (1) year of kitchen staff management experience preferred
Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
ServSafe Certified
Able to manage multiple priorities/tasks
Ability to establish and maintain effective working relationships
Ability to communicate effectively in oral and written form
Must be able to effectively understand and convey written and verbal information to coworkers and guests
Must possess a service orientation - actively looking for ways to help others
Will work for extended periods without sitting
The nature of the work may be strenuous and the work environment may be warm
Required to lift and move heavy items such as cases of provisions and large containers of p epared foods
Will be required to be available for work on all major holidays
RESPECT Service System:
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
Equal Opportunity Employer:
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.
Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.
