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It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Global Real EstateRegional Senior Manager of Facilities ServicesLocations: Philadelphia (Northeast Region)Role Overview:The Regional Senior Manager of Facilities Services has responsibility and accountability for all aspects of facility operations in accordance with safety and compliance requirements, including operations and maintenance, financial management, and support of dynamic business needs with a strong customer service and relationship management focus. The Regional Senior Manager of Facilities Services will lead a team of facility managers, engineers, technicians and contracted service partners in the successful execution of a common vision for superior service delivery for the headquarters, contact centers and/or front end operations for the domestic Real Estate Portfolio.Responsibilities:Facility Operations :Coordinate all operational aspects of a regional portfolio of properties in a manner, which protects, maintains and improves the value of the assets.Collaborate with service partners to deliver high quality services per scope of work and contractual agreements.Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair.Ensure all inspections and routine reporting are performed on time and accurately.Oversee programs for inspection and preventive and predictive maintenance and repair of all assets.Ensure facilities and operations remain in compliance with: portfolio wide initiatives.Client policies, such as emergency response, environmental health and hazardall applicable laws and governing regulations.Coordinate with Director of Critical Facilities to insure adherence to critical environment programs, processes and reporting requirements.Identify, drive and participate in improvement initiatives that will benefit client and on-site customers.Financial ManagementDevelop accurate budgets and manage financial commitments, based on established service levels and business requirements, with emphasis on minimizing expenses through efficient use of manpower and resources and provision of monthly variance explanations and re-forecasting of expenses.Contribute to multi-year capital project plans.Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.Client ManagementServe as the primary point of contact for real estate operations, including relationship management with the onsite customers.Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Support the team in the implementation of special projects for the client.Partner Relationship ManagementCoordinate with Landlords to ensure services are provided per the lease.Participate with the project, planning and transaction teams to manage all projects on sites in a timely, cost effective manner at budgeted levels. Ensure seamless hand off of completed projects from Project Manager to Facility Manager.Collaborate with sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.Engage service partners to advance performance, culture, and the employee experience.LeadershipProvides regular guidance to supplier partners to function as a high-performance team in a high touch, customer service environment.With direct reports, develop employees and seek performance improvement; conduct performanceevaluations, develop and monitor annual training programs for management and technical direct reports, suggest additional appropriate training opportunities.QualificationsMinimum of eight (8) years of facilities management experience.Bachelor’s degree preferred.Critical thinking skills, effective communication skill with multiple levels of stakeholders at customer and client, decisive judgment, and the ability to build and foster positive relationships.Strong leadership skills.Demonstrated capability to work in a dynamic, fast-paced environment; strong organizational and workload management skills.Ability to communicate effectively, both orally and in writing, with clear recommendationsAptitude to handle conflicts or challenging situations confidently and to resolve problems under pressure and be decisive.Proficient in MS Office Suite and Computerized Maintenance Management System (CMMS).Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 95 million customers around the world. When you work with us, you’ll enjoy a different kind of career - you’ll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram.
