Description We are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers a long-term contract employment.PART-TIME; 100% ONSITE Responsibilities: Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly Handle Tier 1 hardware and software troubleshooting tasks Image and deploy Windows OS Administer access to Office 365 email accounts Oversee VPN and File permissions and access Ensure the smooth operation of LAN/WAN networks Remotely reimage laptops as needed Utilize your skills in Desktop Hardware, Cloud Computing, Customer Service, Windows 10, Active Directory, and Office 365.PART-TIME; 100% ONSITE Requirements PART-TIME; 100% ONSITE Proficiency in Desktop Hardware, with a solid understanding of its components and troubleshooting techniques. Experience with Cloud Computing solutions, able to manage and maintain cloud-based systems. Strong Customer Service skills, with a keen focus on resolving issues and maintaining customer satisfaction. Thorough knowledge of Windows 10, including installation, configuration, and system maintenance. Familiarity with Active Directory, able to manage user accounts and troubleshoot related issues. Competency in Office 365, capable of managing user accounts, and providing support for all applications within the suite.PART-TIME; 100% ONSITE Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
