Help Desk Analyst - Overnight shift

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Help Desk Analyst - Overnight shift

18 May 2021
Pennsylvania, Philadelphia, 19176 Philadelphia USA
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Help Desk Analyst - Overnight shift



Our client in the Philadelphia area is looking for a 3rd shift Help Desk Specialist to join their team. This is a permanent position by way of a 3 month contract-to-hire with a very well-known organization. This is remote to start due to COVID, but eventually will need to be on-site in Philadelphia once the office re-opens.

Schedule:

4:00 PM - 3:00 AM 4 days/week.

Candidates need to be flexible in their hours and able to work weekends/holidays as they will be filling in where we need coverage.



Responsibilities:


  • Take incoming help requests and give telephone and email support to end users.

  • Prioritize, respond and follow up on issues where information is available or standard procedures/processes already exist

  • Solve difficult technical issues using an incident management system and escalate accordingly

  • Work with other members of the Help Desk to evaluate and respond to technical problems and participate in cross-training sessions

  • Track, record, and document Help Desk request problem-solving processes from beginning to end and it's final resolution


Requirements:


  • Bachelor's Degree in Computer Science or related field (relevant experience may be considered in lieu of degree)

  • 2+ Years' experience in a in a related industry

  • Experience with help desk operations with a PC orientation, PC support activities, or technical customer support role with extensive application knowledge

  • Strong communications skills; oral and written

  • Strong interpersonal skills with a focus on customer service

  • Proven ability to present ideas in user-friendly language


Bonus:


  • Knowledge of Remedy ticketing system and Cisco Jabber softphones a plus, Windows 10, MS Office 2016/365.

  • 5+ Years' experience with Windows operating systems, common PC applications including but not limited to MS Office Suite



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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

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