Position Summary The Human Resources Professional serves in a key HR generalist role within the Office of the Chief Administrative Officer (CAO), providing day-to-day functional support to employees and leadership across the CAO portfolio. This results-oriented position is responsible for delivering high-quality HR services that strengthen operations, promote consistency, and support employees throughout the employment lifecycle. Assignments are received from, carried out for, and reported to the Human Resources Manager.  Essential Functions Provides guidance to employees and supervisors on HR policies, procedures, and best practices, ensuring clarity, consistency, and compliance. Supports recruitment and hiring processes, including drafting job postings, coordinating interviews, managing candidate communication, and assisting with onboarding activities. Assists with employee relations by gathering information, documenting concerns, and supporting the HR Manager in resolving workplace issues. Processes personnel actions such as new hires, promotions, separations, and other classification-related transactions in alignment with City policies and timelines. Coordinates training, professional development, and performance management activities for CAO employees. Maintains accurate and confidential employee records, ensuring timely updates in the HRIS and adherence to data integrity standards. Conducts research, prepares reports, and develops materials that support strategic HR initiatives and continuous improvement efforts. Serves as a point of contact for benefit questions, leave administration, and general HR inquiries, escalating complex issues as appropriate. Supports the implementation of CAO-wide HR projects, process improvements, and organizational initiatives that strengthen employee engagement and operational efficiency. Oversee the onboarding process for new hires, rehires, reinstatements, and transfers, ensuring timely completion of all required documentation and tasks. Process Municipal ID Cards, submit relevant transactions and supervisor changes through Oracle, and request access to One Philly Employee Self Service (ESS) and One Time and Leave (OTL) systems. Process separations, transfers, demotions, leave of absence requests, internal promotions, and retirements through Oracle. Ensure that terminal leave documentation is prepared for submission to the Finance department. Manage all aspects of benefits enrollment, including health, dental, vision, life insurance, disability, and other voluntary benefits. Ensure accurate and timely processing of enrollments, life status changes, and separations.  Administer FMLA leave requests in compliance with federal and state regulations. Ensure all records are accurately maintained and monitor leave usage.  Assist with accommodations for employees with disabilities, ensuring the company’s compliance with the Americans with Disabilities Act (ADA).  Coordinate and conduct benefits-related training sessions for employees and managers to ensure they understand how to access and utilize their benefits.  Ensure compliance with federal, state, and local regulations related to benefits, including FMLA, ADA, COBRA, HIPAA, and others.  All other duties as assigned.   Required Competencies, Knowledge, Skills, and Abilities Knowledge Human resources principles and practices, including recruitment, employee relations, and personnel administration. City policies, administrative board regulations, and HR procedures. HRIS systems, data integrity standards, and recordkeeping requirements. Employment laws and regulations such as FLSA, FMLA, EEO, and ADA. Organizational development concepts, performance management tools, and training methodologies.  Skills Interpreting and applying HR policies and procedures consistently and accurately. Clear, professional communication in both verbal and written formats. Problem-solving, research, and preparing concise summaries, reports, and recommendations. Building collaborative relationships and providing high-quality customer service. Managing multiple assignments, prioritizing workload, and maintaining strong attention to detail.  Abilities Exercising sound judgment, discretion, and confidentiality with sensitive information. Analyzing data, identifying trends, and supporting evidence-based decision-making. Navigating HRIS and related technology platforms efficiently. Working independently while contributing effectively to team-based projects. Adapting to changing organizational needs, meeting deadlines, and maintaining composure under pressure. 
