L2 Desktop Support (Day 1 Onsite)

L2 Desktop Support (Day 1 Onsite)

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: https://www.vdart.com/suppliers/

Title: L2 Desktop Support
Location: Philadelphia ,PA (Day 1 Onsite)
Hire Type: Contract


Skills: "End user" "WAN" "L2" "desktop" "LAN" "troubleshoot"


Qualifications Required:

• Provides End User Computing support to internal users.
• Maintains and supports approved global hardware standards utilizing
• Agreed Global Images, processes, procedures and workflows including security controls.
• Ability to troubleshoot and resolve multiple issues.
• Ability to multitask, prioritize, and manage time efficiently.
• Providing support and delivery to approved applications and services
• Providing user support to provided mobile devices (phones and tablets)
• Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate.
• Assist in the identification, implementation and, where needed, documentation of remediation activities.
• Input into Continuous Service Improvement for delivery of services, including process enhancements, Knowledge Base articles, and user training material
• Build and maintain strong relationships and awareness with team and cross functional IT colleagues, business colleagues and key stakeholders.
• Support of Real Estate activities, including office moves involving Executive users
• Provide technical support either by phone, remote access or site visits as needed.
• Asset disposal activity (Excluding physical disposal)
• Hardware break-fix of end-user devices
• Smart hands support, assist with Servers, LAN/WAN technologies, networks, virus protection, Wi-Fi technology, and more
• Incident recording and update.
• Set up equipment for new hires."
• The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team.
• The primary role of the IT Admin & Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users.
• Responsible to conduct incident diagnosis, manage requests; provide smart hands assistance, handle project related work; case management tasks; documenting KB solutions. Support Tech Bar and assist with Quarterly Disposal Process.
• The position may require working extended hours, occasional night and/or weekend work as required.

Key skills: "End user" "WAN" "L2" "desktop" "LAN" "troubleshoot" "End user" "WAN" "L2" "desktop" "LAN" "troubleshoot" "End user" "WAN" "L2" "desktop" "LAN" "troubleshoot" "End user" "WAN" "L2" "desktop" "LAN" "troubleshoot"


If your skills match our requirements, Click here to Apply - .
Be sure to reference the job number and title in the subject line.



Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.
VDart Inc
Alpharetta, GA

Follow us on Twitter for the hottest positions: @VDartJobs
Follow us on Twitter: @vdartinc