Overnight Front Office Agent

Overnight Front Office Agent

02 May 2024
Pennsylvania, Philadelphia, 19113 Philadelphia USA

Overnight Front Office Agent

Reference #: R0063028

Overnight Front Office Agent

Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.Job Specific

Assists arriving and departing guests in a highly professional manner and with utmost courtesy

Handles all luggage, baggage, packages, etc. carefully and safely

Rooms arriving guests and assists guests who are checking per Hotel standards

Ensures that all luggage and bags are in a safe, secure area while awaiting transfer

Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests

Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests

Handles guest inquiries professionally and with the utmost courtesy and accuracy

Answers telephone in accordance with Loews Hotels Star Service standards

Becomes familiar with guests names and acknowledges guests by name

Provides guests with Hotel and surrounding area information and travel directions

Promotes Hotel facilities, Food and Beverage outlets, and recreation programs

Transports guests to/from recreation areas in a safe and timely manner

Makes use of Handheld computer for check in purposes

Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures

Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks

Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping

Stands at post when not on a Front or Last

Is alert to guest who appears to be intoxicated and intends to drive a vehicle notifies Security

Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board

Reads Group Profiles and Banquet Event information on a daily basis

Maintains the cleanliness and excellent condition of equipment and work area

Other duties as assignedGeneral

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standardsLoews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

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