University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitlePennComm Dispatch SupervisorJob Profile Title Supervisor BJob Description SummaryThis is a skilled supervisory level work assignment and is an essential personnel position within PennComm Operations. The high priority of this position requires Supervisors to work on duty shifts or on call shifts on a 24 hour, 7-day basis, including Saturdays, Sundays and holidays. A supervisor in this class assigns tasks, directs and evaluates all employees of the telecommunicator class assigned to the same shift. Supervisors must have a superior knowledge of processing emergency and non-emergency calls, as well as operating and troubleshooting problems with CAD equipment, radio and phone equipment, tdd equipment, Eventide logging recorder system, Intrado phone system, Philadelphia Police Department CAD, NCIC, PCIC, CLEAN and all security and fire alarm systems, including CCTV monitoring equipment located in PennComm. Supervisors must be knowledgeable in all SOP’s, mastering the dispatching policies and notification protocol and techniques for police, fire, emergency medical and security related responses. Supervisors are responsible for the development of all telecommunicators assigned to PennComm, overseeing the training and work of lower level employees assigned to PennComm. This is a working supervisor position who on a daily basis oversees all work assignments, as well as processing incoming calls, performing all phases of CAD dispatching, monitoring performance and at times monitoring all security and fire alarm systems and CCTV monitoring equipment to provide appropriate responses, notifications on information received and observed. Employees hired for this sensitive position must successfully pass a criminal history background check, successfully complete a 40 hour APCO Telecommunicator course and an approved CPR certification course during their probationary period of six (6) months. Responsibilities will be assigned by the Director of PennComm Operations. A position in this class reports directly to the Director of PennComm Operations. A confidentiality statement must be signed. The Division of Public Safety values diversity and seeks talented staff from diverse backgrounds. Minority candidates are encouraged to apply.Job Description This is a skilled supervisory level work assignment and is an essential personnel position within PennComm Operations. The high priority of this position requires supervisors to work on duty shifts or on call shifts on a 24 hour, 7-day basis, including Saturdays, Sundays and holidays. A supervisor in this class assigns tasks, directs and evaluates all employees of the telecommunicator class assigned to the same shift. Supervisors must have a superior knowledge of processing emergency and non-emergency calls, as well as operating and troubleshooting problems with CAD equipment, radio and phone equipment, tdd equipment, Eventide logging recorder system, Intrado phone system, Philadelphia Police Department CAD, NCIC, PCIC, CLEAN and all security and fire alarm systems, including CCTV monitoring equipment located in PennComm. Supervisors must be knowledgeable in all SOP’s, mastering the dispatching policies and notification protocol and techniques for police, fire, emergency medical and security related responses.Supervisors are responsible for the development of all telecommunicators assigned to PennComm, overseeing the training and work of lower level employees assigned to PennComm. This is a working supervisor position who on a daily basis oversees all work assignments, as well as processing incoming calls, performing all phases of CAD dispatching, monitoring performance and at times monitoring all security and fire alarm systems and CCTV monitoring equipment to provide appropriate responses, notifications on information received and observed. Employees hired for this sensitive position must successfully pass a criminal history background check, successfully complete a 40 hour APCO Telecommunicator course and an approved CPR certification course during their probationary period of six (6) months.Responsibilities will be assigned by the Director of PennComm Operations. A position in this class reports directly to the Director of PennComm Operations. A confidentiality statement must be signed.The Division of Public Safety values diversity and seeks talented staff from diverse backgrounds. Minority candidates are encouraged to apply.Responsibilities/Duties:Assumes leadership responsibilities as assigned, and provides direct supervision of all telecommunicators in PennCom. Develops duty schedules for shifts, schedules & assigns employees to ensure for efficient coverage of all necessary workstations and provides on going trainingEvaluates performance of telecommunicators assigned to shift using tools such as records, tapes, QMS, ensures that SOPs are followed by all employees and updated to meet the needs of the Division of Public SafetyUnderstands radio/phone playback features and monitoring, QMS tool, Positron Viper Phone Stats, city CAD connection, PCIC,NCIC, IPC CAD and radio equipment and provides initial trouble shooting of hardware and software before contacting IT support staff. Conducts preventive maintenance checks on all equipment to determine nature and extent of malfunction and recommends or effects immediate or normal repair. Familiar with responsibilities for SOS and UpennResponsible for maintaining and recording information on summary sheet and will lead by example by assisting all telecommunicators in all phases of PennCom Operations. Team approach is vital for the successful operation of PennComMust make rational decisions under pressure; receive and transmit messages by radio, telephone, computer to local, state, and federal public safety agencies as well as notifying appropriate Division of Public Safety personnel and other representatives of the UniversityProvides standard timely, concise reports as well as reports upon requests to the Assistant Manager of PennCom, Director of PennCom Operations or other Managers within the Division of Public Safety. Must use good time management.Other duties and responsibilities as assigned.Qualifications: High School and 5 years of experience or equivalent combination of education and experience.Job Location - City, State Philadelphia, PennsylvaniaDepartment / School Division of Public SafetyPay Range $17.98 - $27.40 Hourly RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
