The L+I Project Manager is responsible for leading technology projects and operations enhancements in the Department of Licenses and Inspections, with a focus on business process improvement. This includes but is not limited to the Department’s new land management system, queuing application, inquiry resolution application, web projects, mobile applications and supporting functionality. The person in this position will work closely with L&I subject matter experts and the Office of Innovation and Technology conducting all the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment, and operations phases of technology projects within the Department of Licenses & Inspections.The Information Technology group at the Department of Licenses and Inspections (L+I IT) is responsible for supporting and maintaining systems and applications used by employees. The Project Manager position will be assigned to the L+I IT group and will support the eCLIPSE and Electronic Plans initiatives and related projects. The Project Manager will report directly to the Information Technology Program Manager of Licenses & Inspections.Essential Functions
Business Analysis and Consulting
    Work with stakeholders in L&I to assess needs and develop project/solution requirements
    Work with stakeholders and resources in L&I, the Office of Innovation and Technology (OIT), and throughout the City as needed to determine and recommend best-fit solutions
    Assist in making determinations regarding developing projects in-house, via OIT, or through one of the City’s various procurement methods
    Ensure compatibility and consistency with existing architectural and enterprise standardsCommunication and Collaboration
    Coordinate L&I IT’s participation in larger projects and programs
    Develop and execute communication plans for technology changes and implementations
    Proactively communicate and coordinate with stakeholders, project participants, leadership, and affected clients via in person or virtual meetings, writing, telephone calls, etc.
    Maintain strong, collegial, and effective working relationships with associates, Departmental officials, outside consultants, and vendors
    With direction from IT leadership, create project management tools and systems in L&I IT, and provide coaching and training in project management best practices Project Management
    Develop proposals including scope, requirements, costs, cost/benefit analyses, projected timelines, benefits, risks, business cases, and resource needs for approval and feedback 
    Lead the planning and implementation of assigned projects; develop project plans; facilitate the definition and management of project scope, goals, milestones, schedules, and deliverables; assemble and coordinate project team; manage project budgets; define contract deliverables and achieve targeted outcomes
    Understand project purpose, technology components, and interactions with other systems and clients, as well as the role and function of each team member
    Consult with clients, staff, and stakeholders to resolve issues; organize, facilitate, and participate in meetings of stakeholder groups to identify needs and build consensus and collaboration; assist in clarifying expected outcomes and managing expectations; provide direction and support to project team
    Work with staff and stakeholders to correct deficiencies and monitor work performed to meet agreed upon goals and objectives
    Report progress, concerns, emerging risks, or issues to appropriate leadership on IT operations and project work, escalating as needed
    Ensure project requirements are achieved on time, with high quality, and within budget 
    Create and maintain comprehensive project documentation and meeting notes as appropriate for the project methodology chosen
    Identify ongoing costs and resource needs of maintaining selected solutions including comparative analysis of current costs where relevant Professional
    Uphold IT standards, policies, and procedures while working with leadership to iteratively adapt these policies with current IT best practices in mind
    Stay abreast of the latest developments in related technologies and project management 
    Other related duties as assigned.Competencies, Knowledge, Skills and Abilities
    Leadership qualities such as conflict/issue resolution
    Strong written and verbal communication skills for multiple audiences
    Ability to translate complex technical and specialized business concepts between audiences of different knowledge levels
    Organizing and working effectively with diverse project teams and stakeholder groups
    Planning, organizing, and directing the work activities of team members and outside consultants 
    Presentation skills, strategic thinking, and high professional ethics
    Knowledge of multiple project management methodologies commonly used in IT (e.g., traditional/waterfall, Agile/Scrum, Lean/Kanban, etc.) 
    Fluency and broad general knowledge in multiple IT disciplines, ability to rapidly gain familiarity with new concepts and technologies
    Commitment to continuous learning and improvement
    Ability to work flexibly while maintaining project goals and structure
 
