Reporting and Analytics LeadershipRole Summary : The reporting and analytics lead ensures that products, services, offerings, and processes are properly instrumented to enable decision-making and insights-gathering from a business perspective.  This allows leaders to evaluate and compare performance of services and offerings against stated goals / KPIs as well as against other services and offerings.  It also allows process owners and managers to focus their efforts / attention on areas of the business that are operating outside of normal parameters or have the highest potential of moving the needle to achieve goals.Key Responsibilities:Partner with BPC, Intake, and business stakeholders to identify KPIs and metrics to measure the overall performance of services, offerings, and productsDetermine which KPIs may be instrumented based on data available on platform or accessible via integrationEstablish integrations to feed / consume data for reportingInstrument key result targets for automated reporting and roll-up for OKRsBuild dashboards for business users and mentor power users in organizations to maintain and evolve reports and dashboardsPromote consistency in reporting across GLDBuild out performance analytics as appropriate to monitor trends and connect those within Digital Portfolio Management to allow us to run the GLD business from the GLD instancePartner with service offering owners and product owners to build / refine KPIs and reportingEstablish regular practices and cadences to review and validate business-critical reportsPartner with analytics teams outside of GLD to ensure standards alignment and appropriate data sharing
