About UsFreeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.SummaryThe Senior Account Coordinator, Strategic Accounts works closely with the Strategic Accounts and Event Execution specifically supporting Account Director(s). The Senior Account Coordinator, Strategic Accounts is responsible for maintaining client relationships, supporting the vetting new business opportunities, managing financial records, assisting in RFP and RFI development and owning small B2B and B2C events. Must collaborate well with a team and provide excellent customer service.This position will support our Growth team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3 days per week. The ideal candidate will be based out of any of the following locations:
Philadelphia, PA
Royal Oak, MI
Essential Duties & Responsibilities
Support Account Director(s) in developing program budgets, roles & responsibilities and project timelines to share with clients.
Project coordination of events programs, including organization and management of project folders and documents and meeting notes-taking.
Assist in RFP/RFl process including team scheduling, liaising with the marketing team, developing internal timelines, support with budget development, scheduling executive reviews and managing internal teams.
Participation in sales pitches and capabilities meetings for prospective clients.
Assist Account Director and liaise with marketing team on program recaps, case studies, and awards submissions
Full understanding of all accounts and corresponding programs; ability to troubleshoot and manage accordingly.
Key understanding of Sparks infrastructure; ability to support Account Director for capabilities presentation and liaise with marketing for custom capabilities presentations.
Write SOWs based on provided client scope and budget; collaborate with internal legal teams for any necessary review.
Enter and process deposit invoices and final invoices. Track all SOW’s, PO’s and billings.
Own small programs from inception to reconciliation with budgets up to $150,000.
Lead discovery calls for potential new business and share debrief with Account Director/Sr. Account Director; outline next steps and action items.
Collaboration with Account Director on Salesforce Platform management of new and existing client opportunities.
Build and maintain strong relationships with clients at all levels and across all industries, understanding their business and marketing initiatives in order to provide effective solutions in a timely manner.
Other duties as assigned.
Education & Experience
Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
2-3 years experience (starting as a Junior Account Coordinator or Sales Coordinator moving into an Account Coordinator, or just experience as an Account Coordinator).
Minimum of one year’s experience in event coordination or similar capacity.
Strong client management skills, organizational and both verbal and written communication skills.
Demonstrates account management competencies: client focus, budgeting and team management.
Thorough understanding of event industry.
Stellar attention to detail.
Ability to operate within a fast paced environment.
Willingness to travel onsite as needed.
Ability to prioritize, problem-solve, and multi-task.
Ability to work independently while maintaining focus and productivity.
Proficiency in Microsoft Office, Google Suite.
Travel RequirementsTravel up to 25%What We OfferFreeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity CommitmentAt Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.#LI-Hybrid
