Our CompanyPharMerica OverviewAs a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! TheStrategic Account Managercultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. Under the direction of the Vice President, Strategic Accounts, theStrategic Account Managerwill maintain the on-going relationships and partnerships at all levels of the organization in order to achieve revenue, net bed growth, and retention goals. This position requires entails50% travelwithin theassigned territory of Pennsylvania and the New England States. Applicants can reside anyhere within the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed outside the stated locations. We offer: Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Short Term Incentive Bonus If your passion is service excellence and top-quality care come join our team and apply today! Position will be posted for a minimum of 7 business days Responsibilities
Strategic Account Manager utilizes advanced, consultative, and strategic approaches with client by taking a proactive approach and using PMC tools/resources.
This includes the successful implementation and promotion of various Strategic initiatives.
Strategic Account Manager works with VP of Strategic Account Management on potential projects and initiatives to ensure client satisfaction and retention of strategic clients.
Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services
Collaborates and owns the strategic plans and initiatives while collaborating with Sales to position PharMerica for growth within provider organization and facilities and communities and residents they serve.
The Strategic Account Manager owns client issue escalation and resolution process and action planning process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Strategic Account Manager will also provide educational materials, virtual conference calls and live visits to facilitate compliance with procedures, tools, and resources
On a required or quarterly basis, is responsible for the preparation and participation of Quarterly Strategic Account Review with Management
Collaborates and assists the sales team in serving the account
Works with Client Support Services in leading the on-boarding of new clients and facilities. Strategic Account Manager ensures successful onboarding from start to finish on promises of services.
Works with other disciplines (credit/collections, contracting, and marketing) to assure that billing and receivables standards are achieved
Attends PharMerica corporate/networking events and conferences as well as attends and participates in client events.
Establishes productive, professional relationships with key personnel in partner strategic accounts.
Adheres to Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Performs other tasks as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Qualifications
Required: Bachelor's Degree in business or related field
Desired: MBA, and / or experience in pharmacy services industry
5+ years experience in a client management, customer service, or client support role in a healthcare setting or other business-to-business setting
Proven ability to present to all levels of management; executive presence
Strategic planning/organization skills. Demonstrated time-management with conflicting priorities.
Effective decision maker; committed to process improvement in a results-driven organization.
Proficiency with Microsoft Office systems
Demonstrated ability to root-cause analyze using strong problem-solving skills
Ability to collaborate cross-functionally; experience working within a matrixed organization/team
Customer service focus; adaptable and innovative with ability to quickly build relationships
Must be able to travel up to 50% of the time to build client relationships
About our Line of BusinessPharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .Salary RangeUSD $80,000.00 - $90,000.00 / YearALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-PA-PHILADELPHIA | US-MA-BOSTON | US-NH-CONCORD | US-RI-PROVIDENCE | US-VT-MONTPELIER | US-CT-HARTFORD | US-ME-AUGUSTAID 2024-157447 Line of Business PharMerica Position Type Full-Time Pay Min USD $80,000.00/Yr. Pay Max USD $90,000.00/Yr.
