Working within the Technical Program for Shared Services, the Technical Coordinator will support administrative, product management, and project management efforts for assigned services and platforms. The Business Analyst will work with cross-functional teams, business process leaders, technical staff, and OIT leadership to drive the optimal outcomes and life cycles for the shared services within the program.This role reports to the Technical Program Manager for Shared Services.  The Technical Coordinator will:Lead requirements gathering to uncover insights about business processes and opportunities to improve platforms and explore new onesConduct  interviews with users from business process and technical team to analyze work processes, establish solution objectives, and evaluate platform functionalityWork closely with development and support teams to write use cases and assist in prioritizing features and functionality for platformsContribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standardsResearch, investigate, and promote the use of existing and emerging technologies to support assigned platformsPerform initial testing of enhancements and provide feedback as neededApply appropriate project management principles and methodologies with confidence and as neededRelationship ManagementCollaborate with cross-functional, technical, and business process teams across the City that utilize the assigned platforms to improve experience and promote adoption of assigned platformsWork with vendors and other third-party groups as neededChampions team initiatives, SOPs, and best practices with fellow members of the City IT communityLead documentation efforts for all features, changes, and life cycling for assigned platformsActively participates in the use, updating, and auditing of the program’s document library for its platformsCompletes other duties as assigned by supervisor
