Customer Relations Rep

Customer Relations Rep

03 Oct 2024
Pennsylvania, Philadelphia, 19113 Philadelphia USA

Customer Relations Rep

We're a local construction company in the Phoenixville Area. A to Z Family Business started in 2020 and has grown over the years. We're different than most construction companies, with the owner coming from a restaurant background a large differentiator for us is the service we offer our customers.

Job Duties

- answer phones through VOIP internet based phone system for incoming calls

- return voicemails and help customers

- take incoming leads and turn into scheduled estimates for our estimator scheduling anywhere from 15-25 in person estimates per week

- communicate with customers via phone calls, text messaging and emails primarily

- manage estimators schedule on a weekly basis ensuring efficiency

- follow up with estimates that estimator sent out and answering customers questions

- relationship driven position, creating relationships with customers remotely without seeing them in person, takes a special type of person to be able to do this effectively

- other duties not described above as needed

What We Look For

- FIVE core values (Integrity, Dependability, Empathy, Adaptability, Likeability)

- Restaurant Experience (preferred FOH as a server or other similar experience)

- Basic Understanding of Residential Home Repairs

- Autonomy and Self Starter

- Tech forward Mentality

What We Offer

- Competitive Pay

- Work from Home

- Performance Bonus

- Culture

Part Time Role - 30 hours per week - Working Monday-Friday approx 9am-3pm - $20 per Hour - W2 Employee

Resume Required - If you do not send a resume, your email will be ignored. Restaurant Experience required, if you do not have your experience on your resume, please just send it in the email along with your resume of where you worked and how long in restaurants.

Please email you resume to scheduling@atozfamilybusiness.com

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