Mama Wong is an authentic Chinese restaurant serving regional Chinese cuisine and Sichuan specialties. We are seeking FOH Staff (part-time and full-time) to join our team to fill server positions. You will be responsible for providing guests with a memorable dining experience from start to finish. We are invested in your learning and growth, and this role has the opportunity for growth into management.
The ideal candidate is a positive and motivated team player with strong communication skills who can handle multiple tasks in a friendly manner with grace and composure. Bilingual in English and Mandarin is preferred, but not required.
Responsibilities:
Curate a genuine and warm guest-friendly experience at all touchpoints: from the moment they call or walk in to the moment they exit
Maintain organization at the host stand from reservations, ordering platforms, and managing the phone
Demonstrate expertise of all restaurant and company information, including, but not limited to, hours of operations, directions, and awareness of neighborhood
Demonstrate expertise of all menu items with sound knowledge of all ingredients and preparations
Consistently follow steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen at all times during service.
Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
Demonstrates an eagerness to continue to learn and grow.
Qualifications:
Embodies authentic hospitality with the thoughtfulness to create joy and delight at every turn
Has a passion for people, food, and hospitality
Pro-actively and creatively problem solves
Possesses excellent communication skills and is comfortable working with a diverse group of people and personalities
Previous experience is not required
