Are you looking to make a difference in someone’s day everyday? This is the place for you.
Experience Chiropractic takes experience very seriously for both our patients and our team members. Our practice is unique in how we support our patients on a journey to achieving their health goals to live fulfilled lives. Likewise, we are unique in how we nurture each team member through setting and achieving goals on their professional journey.
You're invited to experience the collaborative vibe that is our chiropractic office. Founded in 2003, Experience Chiropractic has been nationally recognized as one of the top chiropractic offices in the entire country and is one of the largest practices in the state. By joining us on this journey, you will have the opportunity to work in a fast-paced environment that specializes in providing hands-on chiropractic care with integrity, while accelerating your own personal and professional growth.
Experience Chiropractic is home to the award-winning program, Bloom Holistic Care for Pregnancy. Our office is the trusted partner of most local MDs and birth professionals which is part of your training and Dr. Brandie Keates is at the forefront - building continuing education for other professions to learn about how to help musculoskeletal pregnancy pain with chiropractic.
The perfect candidate has a love of sports, health and wellness, coupled with a passion for caring for active families.
About This Role:
Position available for a chiropractic assistant at a busy chiropractic wellness center that treats the patient as a whole, not just addressing specific discomfort or symptoms. We are looking for someone to learn and OWN this positionIf you are an outgoing, customer service oriented professional that is meticulous and detail-focused and you love helping people get healthy, this is the job for you! You MUST be an energetic EXTROVERT welcoming our patients into the office and have a great skill with remembering small details to make each patient feel loved and welcome. This role leads our Front Desk team of chiropractic assistants.
Qualities for Success:
Friendly, caring, warm, and welcoming
High confrontational tolerance
Empathetic but has boundaries to protect the office
Remembers small details about patients
Strong communication skills and ability to multitask
Meticulous attention to detail and organized
Able to work in a fast-paced environment
Professional appearance and demeanor
Must be positive, happy, motivated, outgoing, and enjoy working on a team
Must be supportive of chiropractic care (medical background/chiropractic experience) preferred, but not require
Your journey up to this point will likely have included successes in
Office experience and/or other customer-facing/customer service work experience
Strong computer skills, particularly experience working with Google Suite, electronic health records (preferred, but not required), and project management software (Monday.com preferred, but not required)
Strong people leadership and mentoring skills
Exceptional organizational and operational skills
Must be able to type quickly and do simple math
Primary Responsibilities:
Oversight of daily tasks at the Front Desk, including LMA (lead, manage, hold accountable) of team members and making sure they are on task, ensure all patients receive care prescribed in a timely manner, and make sure any changes made are posted correctly in Chirotouch.
Coach and mentor new team members as needed at the Front Desk, assisting team as needed.
Ensure proper coverage of the Front Desk at all times.
Oversee Front Desk performance by using task sheets and metrics to see where we need to improve continuouslyboth for people development and processes.
Communicate with other leaders, doctors and team members what needs work or could be improved and come up with ways to fix it.
Manage and oversee inventory of office supplies and products.
Coordinate and oversee down-time tasks based on office needs.
Assist other team members as needed on floor and front desk during busy times.
Ensure all patient information, or resources are properly entered and/or scanned into the system (patient info, forms, radiology discs, etc).
Ensure team members capture “purpose” of appointments, providers, re-exams, and PR/ROF are properly entered into patient appointments.
Improve office operations through customer service and speed.
Co-facilitates 30/60/90 day reviews for new front desk team members with Operations Manager, as well as quarterly conversations for performance management for practice location.
Handle team member questions and concerns regarding daily tasks, responsibilities, office policies.
Secondary Responsibilities:
Greeting patients with a big smile whether they are in the office or on the phone in a busy atmosphere
Welcome patients, give appropriate paperwork, make sure all paperwork and check-ins are accurate.
Answering phones, scheduling appointments, tracking, and recalling patients
Call and track missed appointments and get patients rescheduled.
Intake of all new patients - Right Place Promise, ROM, health history
Prepare patient paperwork and folders
Collect at the time of service, explain insurance if needed.
Keep new patient tracking spreadsheet accurate and updated at all times
Reinforce treatment plan, education and the doctors’ recommendations for care
Insurance and collecting payments and post to patient accounts
Scanning files and shredding
Educating our patients about our products and services
Assist other team members, including doctors, as needed and as requested
Scheduling appointments in the patient’s treatment plan.
Maintain a clean zone in the reception room and behind the desk. Job training in the Wayne office for 60 days
Attend staff meetings/trainings
Other duties as assigned
Performance Success Metric(s):
Collecting money accurately and keeping people on their planhaving them schedule in advance as much as possible and helping them be compliant.
Task Sheet Completion per Shift 100%
Recall and Schedule Maintenance
Missed Appointments <13%
Collections 96%
Other Front Desk Metrics
Expected Hours:
Monday through Thursday - 11-7pm and Friday 8:30-3.
Must be flexible as hours may be subject to change as we grow
What We Offer:
A growth-oriented, always learning, compassionate, and fast-paced team environment
Compensation of $18-$21/hour based on prior experience
Medical and dental benefits available after 60 days
Free chiropractic care for employees and immediate family (same household and after hours)
401k plan available after 1000 hours of employment
