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Customer Service Representative - Benefits
Location: Downtown Pittsburgh
Pay: $15.00/hr
Hours: Flexible between 8:00 AM 7:00 PM (Monday - Friday)
Job Description:
This position is responsible for building and maintaining effective relationships with our various customers by effectively and efficiently responding to customer inquiries and properly documenting, and enrolling employees into their health care benefits. Candidates must have the ability to consistently provide customer service that meets or exceeds the company's Customer Service quality, productivity and compliance standards. This position serves as the primary point of contact for customer communication and resolution of service related inquiries.
Job Responsibilities:
-Ability to maintain professionalism while working with customers
-Consistently provide top-tier, high-level customer service to our clients/customers
-Maintain and update customer records as required to provide quality service
-Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them
-Use problem solving skills to identify root causes of service related inquires and provide feedback on how to resolve customer issues
-Communicate effectively with other departments and its partners to build positive relationships and resolve service related inquiries within the service level agreements set by the company
- Communicate customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues
Job Requirements:
- Customer service/call center in insurance or other healthcare related environment (Recent College Grads)
- Excellent written communication skills
- Excellent verbal communication skills, including the ability to communicate effectively with co-workers, customers and clients
- Keyboard/personal computer skills (35 WPM)
- Maintain confidentiality and comply with HIPAA and all other compliance standards per company policy
- Personal time management and organizational skills
This position does not require any sales (Inbound Calls).
If interested in the position, please submit a resume
You will be dealing with existing employees regarding their health care benefit questions.
