0101 - Pittsburgh PA - Sr Sales Specialist

0101 - Pittsburgh PA - Sr Sales Specialist

21 Jul 2024
Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

0101 - Pittsburgh PA - Sr Sales Specialist

OverviewREI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.Our team seeks a Sr. Store Sales Specialist to be the face of the Co-op. You'll serve on a team to help REI better engage with all its audiences. You'll interact with REI Members and Customers daily. You're a "bank of knowledge" on all products, equipment, assortments, and services. Your initiative and productivity will help guide Retail Sales Specialists. The Sr. Stores Sales Specialist role is excellent if you want to talk, live, and breathe the outdoors! REI employees pride themselves on living the REI values. Are you ready to discover better with us?Responsibilities and QualificationsHow will you be successful:

Engage in REI Sales and Service Training to drive sales.

Prepare store: stock, coordinate stocking process,handle merchandise.

Adjust visual presentations to inventory levels, new products, and promotions.

Monitor inventory accuracy, price accuracy, and product stock levels.

Train and mentor new staff

Partners with Department Managers to achieve goals and daily expectations

Bring your passion and authentic self.We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating, and building new ways to work. Join us in seeking, creating, and building new ways to work.Your qualities:

Retail sales and customer services experience (preferred)

Open availability to work a flexible schedule.

Enjoys communicating and building relationships, both inside and outside the organization. 

Open to feedback and other viewpoints in the spirit of supporting the business. 

Uses business understanding, innovative thinking, and sound judgment to solve problems. 

Makes solid recommendations by combining information from various sources.  

Produces quality work by setting effective goals and establishing priorities. 

Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.  

Engages and influences others to accomplish worthwhile organizational goals.  

ClosingAt REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization (https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  Pay Transparency  We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile. Pay Range$19.90 - $23.40 per hour

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This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve. Essential Functions: Serve a group of diverse customers at counters by providing information on products or services Assist customers with product selection and application Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events Provide feedback on accurate product availability and delivery information Make recommendations for stock items or customer service stock based on branch sales/customer inquiries Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled Be informed and Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits Work directly with vendors to obtain special pricing, when applicable. Grow sales and gross margin Utilize vendor websites for product searches, pricing, availability and cut sheets. Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc. Perform cycle counts, maintain inventory and location accuracy Manage all inbound and outbound communications in a professional and timely manner Properly maintain daily schedule, e-mail, and voicemail to reflect current activities. Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager Assist customers with safely loading their vehicles with purchased products Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions. Competencies: Strong verbal and written communication skills. Ability to maintain confidentiality of sensitive and/or customer-related information. Excellent interpersonal skills with good sales tactics. Ability to prioritize work based upon customer need(s). Excellent time management skills with a proven ability to meet deadlines Proficient with Microsoft Office or related software. Willingness to seek continual education regarding newly available products. Supervisor Respons bility This position is not a supervisory role and does not have any direct reports. Work Environment This position operates primarily in a Counter i.e., retail location. This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology. Mental Demands Able to maintain a customer service focused approach to all customer interactions. Strong interpersonal and communication skills. Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs. 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Education and Experience: Previous experience working in electrical sales or distribution required. Must have experience utilizing Microsoft Office products. Previous experience working in a retail or sales environment preferred. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with our without notice.

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