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Reference #: 56977
Bring your ideas. Make history.
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Reference #: 52792
Associate, Technology Service Desk/On-Site Support Analyst I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst I to join our Tech - Production Services team. This role is located in Pittsburgh, PA, United States and it is Hybrid.
In this role, you\'ll make an impact in the following ways:
To provide telephone and email support on proprietary banking software products
To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business-related queries.
To display excellent communication skills and establish a positive rapport with Clients and internal Lines of Business, including the ability to always portray a polite and helpful persona to all stakeholders.
To effectively use the telephone system and call logging products in accordance with CSD guidelines.
To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner.
Support to Line Manager and Supervisor.
Direct Client facing role, providing Support on the Company wide technology platforms.
Initial contact point for the Bank\'s cash and custody proprietary product client base (internal and external)
Initiator of escalation of business/technical issues to the pertinent Tier 2 elements of CSAT.
Support to Internal Line of Business when required.
To be successful in this role, we\'re seeking the following:
Bachelor\'s degree in a related discipline required
At least educated to A level standard or equivalent - essential
HDI or similar standard - preferable
ITIL qualified - preferable.
Excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role (at least 2 years\' experience).
Proven experience in the support of a product to external clients (preferable).
A working knowledge of the cash and custody business (preferable)
Existing relationships with related business and technical units (preferable)
Understand the cash and custody business and keen to know more (essential)
Excellent level of written and spoken English (essential)
Quick in analysing incoming calls and able to cope with high volumes.
Work in a small team, communication and updating colleagues continuously
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Reference #: 2024-63464
Basic Qualifications
Requires a Bachelor\'s or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8+ years of job-related experience, or a Master\'s degree with 6+ years of job-related experience.
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Reference #: 54754
Production Services Application Support Engineer
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Production Services Application Support Engineer to join our Production Services - Middle Office platformteam. This role is located in Pittsburgh, PA or Lake Mary, FL - HYBRID.
In this role, you\'ll make an impact in the following ways:
Responsible for managing overall availability, reliability, and defect prevention.
Respond to, diagnose, and resolve service disruptions
Identify, define, and implement required monitoring and automation solution
Work closely with developers on continuous integration / continuous delivery solution.
Conduct root cause analysis for complex production issues
Reviews and evaluates project plans and objectives to ensure they meet system needs.
Monitors changes to applications and their operating environment
Create and maintain support documentation and procedures
Ability to deal with time sensitive issues in support of critical service level commitments
Contributes to the achievement of area objectives
To be successful in this role, we\'re seeking the following:
Bachelor\'s degree in computer science or a related discipline, or equivalent work experience required,
Experience in the securities or financial services industry is a plus.
Have knowledge and/or prior experience supporting Middle office Trade processing and their trade flow.
Reconcile and validate trade capture and day trading activity in timely and accurate manner.
Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.
Analytic and data driven experience in supporting applications part of the Trade Lifecycle
Experience in deployment and strong debugging skills in Docker
Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
Experience with Ruby, Java, .NET framework applications
Experience with postgress databases and writing complex SQL queries.
Experience with monitoring tools a plus - Splunk, AppDynamics, Prometheus, Grafana or related solutions
Familiarity with ITIL Service Management.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests, incidents, change management and problem tickets.
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Reference #: 54753
Production Services Application Support Engineer
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Production Services Application Support Engineer to join our Production Services - Middle Office platform team. This role is located in Pittsburgh, PA or Lake Mary, FL - HYBRID.
In this role, you\'ll make an impact in the following ways:
Responsible for managing overall availability, reliability, and defect prevention.
Respond to, diagnose, and resolve service disruptions
Identify, define, and implement required monitoring and automation solution
Work closely with developers on continuous integration / continuous delivery solution.
Conduct root cause analysis for complex production issues
Reviews and evaluates project plans and objectives to ensure they meet system needs.
Monitors changes to applications and their operating environment
Create and maintain support documentation and procedures
Ability to deal with time sensitive issues in support of critical service level commitments
Contributes to the achievement of area objectives
To be successful in this role, we\'re seeking the following:
Bachelor\'s degree in computer science or a related discipline, or equivalent work experience required,
Experience in the securities or financial services industry is a plus.
Have knowledge and/or prior experience supporting Middle office Trade processing and their trade flow.
Reconcile and validate trade capture and day trading activity in timely and accurate manner.
Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.
Analytic and data driven experience in supporting applications part of the Trade Lifecycle
Experience in deployment and strong debugging skills in Docker
Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
Experience with Ruby, Java, .NET framework applications
Experience with postgress databases and writing complex SQL queries.
Experience with monitoring tools a plus - Splunk, AppDynamics, Prometheus, Grafana or related solutions
Familiarity with ITIL Service Management.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests, incidents, change management and problem tickets.
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Reference #: 216600
Associate Application Engineer
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