Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein  Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue Execute concepts of “the perfect arrival”, following all company standards and measurements Focus the department on guest service initiatives and drive guest satisfaction score results Ensure the ALL loyalty program is executed to the highest level Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings Monitor established standards and procedures set out by the hotel and the department and ensure compliance Ensure colleague performance management principles are followed Consistently offers professional, engaging and friendly service  Other duties as assigned 
