This position is available at both PA Careerlink locations (Downtown Pittsburgh and Wilkins Township (Monroeville)Job Title: Career Navigator Reports to: WIOA Program ManagerPosition Classification: Non-exempt Office Location: Pittsburgh, PAPrimary Objectives of Position: The Career Navigator is responsible for providing employers with the right candidates. The Career Navigator also provides integrated workforce planning services to workforce center customers, to assist them with developing, evaluating and implementing plans to find employment and/or employment skills.Essential Job Functions:
Help local businesses recruit the best applicants for their jobs by screening and assessing candidates for technical and soft skills to determine suitability and fit for available positions
Make appropriate connection for job seekers to open positions resulting in employment. Additionally, connect job seekers to opportunities for training and development and other workforce center services to increase opportunities for employment.
Identify and recruit qualified candidates for assigned job orders.
Identify job seeker barriers and refer to appropriate resources.
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
Document all customer interactions through well-written case notes.
Ensure that activities and case files meet or exceed programmatic requirements.
Provide valued and timely service to both job seekers and employers
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.Qualifications:Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service.Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
