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Do you enjoy an environment where you can provide excellent customer service while working on a team? Are you someone who thrives in a fast-paced environment? The Call Center Operator is responsible for answering a high volume of calls and redirecting them to the appropriate department or engaging the correct team to respond to codes/alarms. Join our Telecommunications team at UPMC St. Margaret to start your career today!Responsibilities:
Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
Activates the Alert Notification System.
Dispatch Security assisting with emergency support.
Contact cab company when needed by departments and prepare paper work.
Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
Maintain on call schedules for departments.
Reports elevator, ATM and payphone problems.
Responds to all calls needing assistance from parking lot gates as well as pay stations.
Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Provides approved overhead announcements.
High school diploma or GED required.
Minimum two-years experience in customer service required, answering service experience preferred.
Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
Must possess proficient typing (40 wpm) and spelling/grammar skills.
The call center operator will type alpha text messages via pagers to physicians, staff members, and answering service clients.
Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
Attends mandatory safety, compliance, and other meetings required by Telecommunications and hospital guidelines
Attends in-service and training classes, as required
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
