Job DescriptionJob Title:Intake SpecialistEmployed by:Dynamic Workforce SolutionsSalary:$16.00 to $18.00Type:Full-time, non-exemptEXPERIENCE EXTREME CUSTOMER SERVICEAbout the CompanyDynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs.Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.Our people feel they are part of something way bigger than just a job. We commit todelivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.Purpose:Provide employers with the right candidate. Administer federal programs for career seekers.Key Accountabilities
Timeliness and Accuracy of Data Entry Record WIOA, WT, SNAP, and WP data into appropriate systems within the established standards. To meet the data entry standard, communication with management and staff is required to ensure that the receipt of records is timely. Measurement Achievement of error rate goals as determined by state monitoring tool; participation rates for specific programs.
Support Case Management Efforts Facilitate the WT and SNAP intake and Initial Engagement process. Facilitate programmatic sessions. Manage SNAP cases. Measurement Achievement of error rate goals as determined by state monitoring tools; Customer satisfaction and timeliness of support issued
Effective and Compliant Case Management Identify and recruit eligible and suitable program participants. Identify career seeker barriers and refer to appropriate resources (internal or external) to overcome barriers. Provide career advisement including the development of individual employment/placement plans, referrals to jobs, referral to other programs, job placement or advancement, and retention services. Acquire and maintain ongoing programmatic competency to ensure compliant management of cases. Accurately document customer interactions through well-written case notes. Measure Achieve contract performance measures for assigned cases including goals for clients served, entered employment rates, program participation; achieve annual error rate of no greater than 3% from program monitoring; achieve goals for participant outcomes including employment placements, individual training accounts, and work experience assignments.
Total Quality Management Ensure that case files meet or exceed programmatic requirement. Measure Meet monthly self-monitoring and customer follow-up requirements; achieve annual error rate of no greater than 3% from program and follow-up monitoring.
Customer Satisfaction Maintain high levels of customer satisfaction by providing valued and timely services. Customers include both career seekers and employers. Measure Achievement of customer survey response and rating goals.
Expertise Acquire, maintain, and demonstrate ongoing programmatic competency. Measure Quarterly evaluation observations.
Other duties and responsibilities as assigned.
work experience requirements
Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review.
Previous experience in workforce development is preferred.
Previous case management experience is preferred.
Knowledge, skills and abilities:
Understand the data entry, and customer requirements for all funding streams.
Must demonstrate attention to detail.
Understand and follow program policy.
Knowledge of employment recruiting practices.
Ability to engage, understand, and respond to the needs of business accoun s.
Ability to present exceptionally well in a group setting.
Proficient with Microsoft Office.
Excellent verbal and written communications skills are necessary
Ability to accurately document customer interactions through well-written case notes is a must.
Experience with Employ Florida Marketplace (EFM), One-Stop Service Tracking (OSST), and FLORIDA is preferred.
Knowledge of business practices within specific industry is preferred.
Must have the ability to work in a fast-paced and diverse environment.
Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.
Education Requirements
Associate's degree or equivalent experience is required.
Additional Requirements:Must have valid driver's license and adequate vehicle insurance coverage.
