Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary:The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.Key Responsibilities:
Communicate professionally, both written and verbal
Effectively handle a high volume of email communication and phone contact
Have a solid understanding of customer billing platforms that allow problem identification and solution
Proficiency in key Excel functions that will drive collection efficiencies for large customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
Ability to react to and effectively handle changes in priorities based on business need
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal direction; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members
Minimum Requirements/Qualifications:
High School Diploma required. Bachelor’s degree in a business field preferred.
5+ years of experience in collections and/or business or an equivalent combination of education and experience.
Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
Goal oriented
Possesses a high degree of integrity
Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
Travel may be required at times, up to 20%.
Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
Operates with a high degree of integrity, works well in a team environment.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
