Reference #: 143803629
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today\'s most important industries. Our growth is driven by delivering real results for our clients. It\'s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it\'s no wonder we\'re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you\'re as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, Account Management to join our Growth and Strategy organization.
Responsibilities:
Drive account operations strategy and communication; work with account leadership to develop and implement account growth initiatives and operational process enhancements; project manage the implementation and integration of client Vendor Management Systems (VMS) into account processes; oversee account operations onshore and offshore resources and provide direction/oversight to ensure effective collaboration and information sharing; set up and oversee Contractor Labor Programs
Leverage appropriate firm tools and resources for accurate and timely reporting; manage recurring and ad hoc account reporting, to include pipeline, financial planning, engagement tracking, and responses to client requests for information; serve as the point of contact for other required KPMG or client-required reporting (global and U.S. internal growth programs, Government Services Administration (GSA) audits, and more)
Understand the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); manage response to and ensure compliance with MSA requirements (GDPR, IPP, Web Controls); supervise responses to client requests, audits, and risk assessments; work with account leadership to stay current on any changes to the MSA and understand operational implications for SOW templates and rates; communicate operational changes to the team
Oversee responses to member firm inquiries; supervise Sentinel approval tracking and tree maintenance
Interface with client vendor management, sourcing, and procurement leads; maintain relationship with client procurement function to optimize contract processing times; provide oversight and direction to account onshore and offshore resources, ensuring continuous process improvement, and increased efficiency
Manage new account team onboarding, collaboration platform maintenance and assist with onboarding collateral creation; ensure business continuity of the account processes and resources
Qualifications:
Minimum eight years of recent experience in one or more business related areas such as, Financial and Data Analysis, Project Management and Business Operations; minimum two years of recent experience with people management
Bachelor\'s Degree from an accredited college or university in business administration, finance or related field; Master\'s degree from an accredited college/university preferred
Strong knowledge of Microsoft Office and data analysis/reporting in Excel is required; experience with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred
Ability to manage concurrent projects, prioritize multiple tasks and apply proactive and creative approach leveraging firm tools and resources; In-depth understanding of different business functions and ability to engage, as needed; capability to assess end-to-end processes, identify gaps, propose solutions, and oversee implementation
Profound presentation skills with ability to summarize and analyze large data sets for leadership review
Excellent communication, interpersonal, organizational, problem solving, and analytical skills; strong critical thinking and issue resolution skills, with a drive to tackle complex hallenges and offer effective solutions; effective time management skills and aptitude to effectively manage stakeholder expectations and delegate
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant\'s skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at \"Benefits & How We Work\".
