Reference #: 767057
The Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling customer inquiries regarding the website, Online Banking, Text Message Banking, Zelle, and mobile web and mobile apps. This includes both inbound and outbound phone calls, web chats, and emails (including Secure Message Center). In addition, the Services Support Representative is responsible for supporting customers with challenges navigating Online Banking transactions, downloading mobile apps, and signing up for Text Message Banking.
Reference #: 3136005
Schaedler Yesco Distribution, a proudly local, independent, family and employee-owned electrical distributor is now hiring for a Counter Sales Representative. Now in our 100th year of business, we pride ourselves on our best-in-class culture, amazing working environment, and customer-focused approach to all we do.
At Schaedler Yesco, we not only offer a great working environment, but we also offer:
Employee Stock Ownership Plan (ESOP)
Competitive Salary
Quarterly bonuses that are not tied to individual metrics or performance.
A comprehensive benefits package including medical, dental, and vision.
A generous PTO package.
401k plan with 3.5% match
We work Hard, but we go home Happy
Summary/ Objective:
The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.
Essential Functions:
Serve a group of diverse customers at counters by providing information on products or services
Assist customers with product selection and application
Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
Provide feedback on accurate product availability and delivery information
Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled
Be informed and
Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area
Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
Work directly with vendors to obtain special pricing, when applicable.
Grow sales and gross margin
Utilize vendor websites for product searches, pricing, availability and cut sheets.
Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
Perform cycle counts, maintain inventory and location accuracy
Manage all inbound and outbound communications in a professional and timely manner
Properly maintain daily schedule, e-mail, and voicemail to reflect current activities.
Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager
Assist customers with safely loading their vehicles with purchased products
Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.
Competencies:
Strong verbal and written communication skills.
Ability to maintain confidentiality of sensitive and/or customer-related information.
Excellent interpersonal skills with good sales tactics.
Ability to prioritize work based upon customer need(s).
Excellent time management skills with a proven ability to meet deadlines
Proficient with Microsoft Office or related software.
Willingness to seek continual education regarding newly available products.
Supervisor Respons bility
This position is not a supervisory role and does not have any direct reports.
Work Environment
This position operates primarily in a Counter i.e., retail location. This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology.
Mental Demands
Able to maintain a customer service focused approach to all customer interactions.
Strong interpersonal and communication skills.
Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs.
Ability to analyze workload and establish priorities based upon customer demand and time sensitive tasks.
Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices.
Physical Demands
While performing the duties of this job, the employee is required to:
Lift up to 50 pounds at a time.
Work on their feet for prolonged periods of time.
Safely traverse the warehouse floor when applicable.
Ability to use a keyboard and type proficiently.
Talk and hear, both in-person and via telephone.,
Specific vision abilities required by this position include close vision and ability to adjust focus.
Travel:
Travel is not a daily requirement of this job. Travel to training and/or company events, when applicable may be necessary.
Clearances and Certifications:
U.S. Citizenship or U.S. Permanent Resident status required.
Education and Experience:
Previous experience working in electrical sales or distribution required.
Must have experience utilizing Microsoft Office products.
Previous experience working in a retail or sales environment preferred.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with our without notice.
