What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotelPerform Quality Assurance Checks to identify trends and areas of opportunityAssist with room checks and warming as requiredConsistently offer professional, engaging and friendly serviceResolve guest issues and inquiresMonitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response.Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standardsEnter, track and dispatch Engineering work order requestsHandle Housekeeping dispatch, restaurant reservations and Lost and FoundProvide seamless In Room Dining order taking – fully knowledgeable in the menus and the operationUtilize Royal Service Manager for all calls and requests to ensure trend trackingCreate internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolutionGenerate ACDC arrival reportsHandle all telecom requirements and equipmentReview daily reports, arrival, VIP, group following up on action itemsBuild strong rapport with support departmentsAdminister wake up callsOther duties as assigned
