Company DescriptionFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.What Is In It For You:
Competitive salary and flexible benefit plans
Opportunity for commissions
Employee rates at Luxe Accor properties in North and Central America
Learning programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities and Employee Wellbeing initiatives
Job DescriptionFairmont Pittsburgh is seeking a dynamic team player to support Executive Office and Sales Team functions. The Sales Coordinator/Executive Assistant must have strong guest service and organizational skills, be able to prioritize tasks and respond to all client and guest requests.What You Will Be Doing:
Consistently offers professional, engaging, friendly and prompt service
Qualifying general sales enquiries, responding personally and/or directing to appropriate sales person and answering all phone calls within three rings
Making arrangements for site inspections and familiarization tours including: room reservations, restaurants, amenities, activities, welcome cards etc
Responsible for the day to day operation of the sales and catering office and maintaining current sales and promotional literature and supplies
Key contact for lead generation web sites i.e. Star cite, IDSS, Cvent etc. and Fairmont programs such as DART and Tip us Off and SFA, assigning leads within 1 hour
Assist in the administration of the Condominium Association including meeting minutes, correspondence and general administrative duties
Monitor and delegate email from general hotel email boxes
Generating proposals, contracts and sales correspondence
Completing and distributing reports including Month End Reports, Group and Environmental Impact Reports
Process Guest feedback in a positive, professional manner in writing and online
Order VIP welcome amenities and create welcome cards
Schedule and organize complex activities such as meetings, travel, and department activities for the Executive Offices
Type and design general correspondences, memos, charts, tables, graphs, business plans, etc.
Process gift certificate requests, including assessing, recommending and printing approved certificates. Assist guest with reservations for gift certificate redemptions.
Sort and distribute mail.
Answer telephones for the Executive & Sales Offices. Takes message or field/answer all routine and non-routine questions
Assist in scheduling meetings/appointments
Handle confidential and non-routine information
Work independently and within a team on special nonrecurring and ongoing projects. Act as liaison for special projects, at the request of the General Manager/Director of Sales & Marketing which may include: planning and coordinating multiple presentations, disseminating information, and organizing hotel wide events
Assist with securing guest reservations as requested by the General Manager and Sales Team
Manage Sustainability program including conducting month meetings, coordinating volunteer opportunities and promoting colleague participation
Assist accounting department with check deposits on a weekly basis
Other duties as assigned
QualificationsYour Experience and Skills Include:
Previous Sales experience preferred
Experience in graphic design, social media and marketing an asset
Strong writing and technical skills are a must for this position and a background in interactive marketing is an asset
Strong communication, problem solving and presentational skills
Fast learner, can learn new programs and tasks quickly and effectively
Expertise in Microsoft Office applications; Word, Excel, PowerPoint and Outlook
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Must be able to interact and communicate with individuals at all levels of the organization. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Speaking multiple languages is an asset
Additional InformationPhysical Aspects of Position (include but are not limited to):
Constant sitting, standing and walking throughout shifts.
May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects.
Visa Requirements:Applicants must be able to provide proof that they are legally able to work in the United States.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Why Work for Accor?We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor!careers.accor.com #INDHP
