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Service Desk Representative Print (https://www.governmentjobs.com/careers/pittsburgh/jobs/newprint/4194847) Apply Service Desk Representative SalarySee Position DescriptionLocation Pittsburgh, PAJob TypeCS Non-Competitive, Full TimeJob Number23-00341DepartmentInnovation & PerformanceOpening Date11/06/2023Closing Date12/4/2023 4:00 PM EasternFLSANon-ExemptBargaining Unit 09
Description
Benefits
Questions
POSITION SUMMARYActs as first-level contact for all technical assistance requests; ensures all customers' needs are met regarding any and all hardware and software issues and corrects all issues or errors professionally and in a timely manner.Department: Innovation and PerformanceSalary: $50,343 per year.Posting Type: Announcement/BidUnion: This position is included in the American Federation of State, County, Municipal Employees, Local 2719 bargaining unit and will be filled in accordance with the provisions of the Collective Bargaining Agreement. Union Bid Form: None required. Your application for this position will serve as your union Bid Form.Civil Service Classification: Non-CompetitiveREQUIREMENTSGeneral Application Requirements: You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.
Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
Applicants are required to be City of Pittsburgh residents at the time of submitting the application with the City of Pittsburgh. Your City of Pittsburgh residency will be verified.
Click here (https://arcg.is/vD5Hn) to view a map of City of Pittsburgh neighborhoods.
Applicants must comply with the City of Pittsburgh's COVID-19 vaccination mandate.
A current, valid Class C Pennsylvania Motor Vehicle Operator's License at the time of filing application or prior to appointment, which must be maintained throughout employment. Written requests for a special accommodation on the basis of the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources and Civil Service on an individual basis.
NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration from employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh. Qualifying Requirements:Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.
WORK EXPERIENCE: The application must show one (1) year of full-time experience in computer support or help/service desk support. (Full-time is defined as 32 hours or more per week. Less than full-time experience will be calculated on a pro-rated basis.)
EDUCATION/TRAINING: The application must clearly show an Associate's Degree from a fully accredited institution in Information Systems or a related field, or a Help Desk Certification. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).
EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is three (3) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.)
CIVIL SERVICE EXAMINATIONSCivil Service Examination(s):If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.
Written: None required for this position.
Performance: None required for this position.
Medical: None required for this position.
POSITION DUTIES
Configures email systems and city work telephones and electronic devices.
Researches written specifications for computer applications.
Installs printers and software; unlocks/resets passwords and clears print queues.
Rebuilds profiles and assists with MS Office.
Assists clients with Internet issues, runs maintenance on virtual devices (Zero/Thin Clients), and creates, configures, and maintains RSA Tokens.
Installs, configures, tests, and supports computer hardware, software (e.g., Windows 10), printers, communication devices, and graphics and storage peripherals.
Runs virus scans and spyware removal and upgrades hardware and software.
Ensures adherence to established departmental computer system and network standards, policies, and procedures.
Analyzes and evaluates interface of new hardware and software with existing systems.
Provides first-level contact and responds to user queries via ticketing system, email, in person, over the phone, and remotely.
Installs, modifies, maintains, and repairs computer software.
Assists users with Microsoft Office Suite.
Troubleshoots network communication and peripheral problems.
Maps drives and printers.
Creates and continuously updates documents and/or manuals for users and training.
Gathers information and writes documentation for requests and assistance.
Performs other related tasks and duties that are assigned or required.
CLICK HERE (http://www.governmentjobs.com/careers/pittsburgh/classspecs) to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description. Full-time City employees receive a comprehensive benefit package including:
Health, Dental and Vision Benefits
Pension
Voluntary Deferred Compensation Plan
Tuition Reimbursement
Paid Holidays
Paid Vacation
Personal Days
(Benefits may be modified based on collective bargaining unit terms.)
01
Do you have at least one (1) year of full-time professional experience in computer support and/or help/service desk support?
Yes
No
02
If you checked YES, please describe the experience.
03
What is your highest post secondary educational level? What was your field of study/major?
04
Do you possess a Help Desk Certification?
Yes
No
05
Did you read and understand that you must submit OFFICIAL documentation to the Department of Human Resources & Civil Service to verify any of your post secondary education/training prior to being hired by the City of Pittsburgh? Transcripts must be submitted at the time of any/each job interview you have. (This requirement is listed more comprehensively on the online Job Announcement along with our address.)
Yes
No
06
Do you have a current, valid PA Class C Driver's License?
Yes
No
07
Did you remember to submit your complete resume online? If you did not, your application may be disqualified.
Yes
No
08
Are you a current City of Pittsburgh resident - meaning that you live inside and pay taxes to the City of Pittsburgh? If you are not a current City of Pittsburgh resident do not apply for this position, as your application will be disqualified. Please use the map in the job posting to determine if you are within City limits.
Yes
No
09
Due to the City of Pittsburgh's COVID-19 vaccine mandate, the City of Pittsburgh requires all employees to be vaccinated against COVID-19 . Do you agree to provide proof of vaccination if you are selected to fill this position?
Yes
No
Required Question
AgencyCity of PittsburghAddress414 Grant Street Room 431 Pittsburgh, Pennsylvania, 15219 Phone412-255-2710 Websitehttp://www.pghjobs.net Apply Please verify your email address Verify Email
