Team Lead Customer Service (Part-Time) - Pittsburgh, PA

Team Lead Customer Service (Part-Time) - Pittsburgh, PA

01 Nov 2024
Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Team Lead Customer Service (Part-Time) - Pittsburgh, PA

Reference #: 5000754452906

This position works closely with the Store Manager to coordinate the work activities of team members including training on company, client and store operating policies and programs as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in absence of store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Key Areas of Responsibility:

Leads the work activities of department team members, PT and Temporary including:

Ensures shelves and other displays are stocked, restocked and maintained according to company standards.

Ensures markups or markdowns are taken according to company directives.

Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues.

Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.

Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed including cash, checks, and credit/debit cards.

Coordinates the work activities of team members including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.

Receives and verifies orders and complete store reports

May be a key holder and responsible for opening and/or closing the store.

Understands and processes website orders including picking merchandise and shipping orders.

Maintains neat and clean store and work areas.

May assist other team members with completing the work of the department.

Performs other duties as assigned.Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Related jobs

  • As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer\'s service needs and refer to other service or technical departments for follow up as needed.

  • Reference #: 7829 Major Duties

  • Reference #: 2024-02117 Primary Office Location:One North Shore Center. Pittsburgh, Pennsylvania. 15212.

  • Job DescriptionProvides overnight support for assigned team to include receiving and preparing product and maintaining the floor, displays, and back stock in accordance with company standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

  • Job Description

  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

  • Position Overview

Job Details

Jocancy Online Job Portal by jobSearchi.