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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.POSITION SUMMARY: Under limited supervision, the Service Technician II2 is responsible for performing all duties of the Installer and Service Tech positions as well as installation, testing/troubleshooting, and repair of MetroE (Fiber), MetroE over HFC, Managed Business Class Voice, and PRI/Trunking and may include any new technology (if appropriate for this level). Requires implementing and maintaining high quality networks that carry information for multiple lines of business such as video, voice and data. May need to provide 7x24x365 operational support through on-call duties for the entire area that is serviced by the bargaining unit employees (including South Hills and Alle-Kiski).MAJOR DUTIES: (Essential functions of position include, but are not limited to the following)? Performs all the duties of an installer and service tech? Functions with an increasing degree of proficiency and a decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position.? Troubleshoots and repairs RF/Fiber performance issues in the drop system to the output of the last active.? Perform general optical fiber maintenance utilizing fiber optic test equipment including: Fiber scope, cleaning tools, Optical Time Domain Reflectometer (OTDR) and Optical Spectrum Analyzer (OSA).? Troubleshoots drop line faults and corrects problems of all kinds; calculates signal level losses, ingress levels, insertion losses, cable losses, taps, and splitter devices of all coaxial lines.? Consults and educates customers as to the appropriate use of Company products, services and equipment in accordance with Company policies and procedures.? Climbs poles, ladders, and works in limited confines such as crawl spaces.? Properly operates and maintains hand and power tools and equipment.? Manipulates connectors and fasteners.? Operates Company vehicles.? Lifts and carries ladders, equipment, and other loads up to 70 lbs.? Completes appropriate paperwork as prescribed by system management.? Uses Company provided test meters and equipment to perform installations, service and drop troubleshooting.? Installs and configures all officially supported employer supported client software.? Resolves technical issues related to installation, operation, and maintenance of the employer’s products and services.? Troubleshoots all Company products and services and the associated equipment.? Uses safety equipment and follows safety regulations.? Informs customers of FCC rules and Company policies.? May need to participate in on-call rotation.? Adheres to the Comcast Credo, Touchstones, Customer Guarantee, Mission and Vision? Performs various other duties as assigned by the company.Comcast is an EOE/Veterans/Disabled/LGBT employer
