Position Overview
The Senior Case Manager – Marketing and Client Relations is a key member of the firm’s client
service and operations team. This role ensures that every client receives attentive, efficient, and
compassionate support from first contact through case resolution. The position combines high-level
case management with business development and marketing coordination, helping the firm maintain
strong client relationships, meet internal deadlines, and grow its reputation in the community.
The Senior Case Manager manages critical aspects of client communication, billing, and project
coordination while supporting marketing initiatives, social media engagement, and professional
outreach.
Key Responsibilities
Client Relations & Case Management
Serve as the primary contact for new and existing clients, managing intake calls and initial
consultations.
Maintain ongoing communication with clients to ensure their needs are met and expectations are
managed with empathy and professionalism.
Track attorney follow-ups and ensure all commitments are completed in a timely manner.
Manage deadlines, case milestones, and deliverables in coordination with attorneys and support
staff.
Hire and coordinate with expert witnesses, evaluators, and consultants as needed.
Oversee client billing, payment tracking, and coordination with accounting as required.
Address client questions or concerns promptly to promote satisfaction and trust.
Marketing & Outreach
Collaborate with the marketing team and leadership to plan and implement strategies for client
acquisition and retention.
Manage and create content for the firm’s social media channels to enhance visibility and
engagement.
Support the coordination of community outreach, networking events, and client appreciation
initiatives.
Contribute to developing the firm’s marketing materials, campaigns, and client communication
templates.
Operations & Process Improvement
Track key dates, deadlines, and firm deliverables to ensure smooth workflow and case progression.
Recommend improvements to internal systems, client intake procedures, and workflow efficiency.
Assist in developing early-stage processes that support firm growth and client satisfaction.
Maintain accurate and organized records of client communications, follow-ups, and outcomes.
Qualifications
5+ years of experience in client management, case management, legal consulting, or marketing
roles.
Prior experience in a law firm or professional services environment preferred.
Strong interpersonal, written, and verbal communication skills.
Exceptional organizational abilities with keen attention to detail and follow-through.
Ability to manage multiple priorities and deadlines with professionalism.
Familiarity with Family Law matters and related case processes is a plus.
Proficiency in CRM systems, billing software, and social media platforms.
Values & Culture Fit
The ideal candidate embodies professionalism, empathy, and a commitment to excellence. At our firm,
we value Faith, Family, and Career—in that order—and seek team members who bring both heart and
discipline to their work. The Senior Case Manager serves as an ambassador of these values,
delivering meaningful service to
clients and supporting the firm’s mission with integrity and purpose.
