Applications Support Specialist for Level 2 IT TeamOur client is seeking an Applications Support Specialist to join their Level 2 IT team. This team handles 15-18 incoming calls and several email tickets daily, with call durations ranging from 10 minutes to 3 hours. This fall, the team has implemented a new ticketing system, Microsoft Dynamics. While prior experience with Microsoft Dynamics is beneficial, it is not required as the entire team is currently undergoing training.Key Responsibilities:
Provide first-level phone support for all application platform locations.
Log and resolve support calls or forward them to the appropriate group.
Configure and image desktops, perform system updates and maintenance.
Troubleshoot LAN/WAN networks and coordinate with vendors.
Assist with maintaining enterprise backups and support various third-party applications.
Handle IT purchasing services, track requisitions and orders, and monitor pricing and invoicing.
Essential Duties:
Address user issues and requests via phone, email, and ticketing system.
Perform first-level troubleshooting of laptops, desktops, servers, and network systems.
Provide updates and status information to managers and users.
Replace defective software packages and maintain Active Directory user accounts.
Install, troubleshoot, and repair PC hardware and operating systems.
Support LAN, remote access (VPN, RDP, Citrix), and resolve email connectivity issues.
Assist with physical installations of desktops, laptops, and thin clients.
Install software patches and eradicate spyware/viruses.
Set up and troubleshoot print servers and queues.
Assist with upgrades, application support, and network expansions.
Perform preventive maintenance and repairs.
Skills and Qualifications:
Required: Associate’s degree or equivalent from a two-year college or technical school; or one to two years of related experience and/or training.
Preferred: Knowledge of computer hardware and software (A+ certification is a plus), ability to troubleshoot IT user problems, and working knowledge of Cisco/Avaya phone systems.
Additional Skills:
Strong customer service orientation.
Ability to explain technical issues in simple terms.
Compassionate handling of irate users.
Value in this role.
Comprehensive 4-6 week training program.
Opportunity to work with cutting-edge technology and systems.
Collaborative and supportive team environment.
Competitive compensation and benefits
To HIRE role that will not be long term contract work
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
