Description Seeking Customer Service Representatives!Robert Half has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a long-term contract / temporary to hire engagement, and can work in Reading, Pennsylvania, this could be the Customer Service Representative position for you!How you will make an impact
Manage and place incoming telephone calls
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications
Provide accurate, friendly customer service in a timely fashion Requirements - Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent written, verbal and social communication skills
Strong proficiency in Excel and other Microsoft Program skills required
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Upbeat, positive attitude and an approach to work rooted in professionalism
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Strong customer service and office administrative skills
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Comfort and confidence when interacting with internal and external partners and clients/customers
Adeptness in Resolve Customer Service
Demonstrated knowledge of Superior Customer Service
Expertise in Scheduled Appointments
Coordinating Schedules experience preferred
Solid understanding of Schedule Appointments
Proficiency in calendar managements and scheduling appointments
Call Center Customer Service experience
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
