Description We are in search of an HR Shared Services Representative to join our team located in READING, Pennsylvania. This position plays a crucial role in delivering efficient, high-quality support for human resources functions within an organization. This professional typically works within a shared services environment, providing centralized support to employees, managers, and HR teams. Below is a detailed description of the role:Responsibilities:
Act as the first point of contact for employee inquiries, handling questions related to HR policies, procedures, benefits, payroll, and systems.
Provide accurate and timely resolution to concerns, escalating complex cases to appropriate HR specialists when necessary.
Execute administrative activities such as onboarding, offboarding, benefits enrollment, and maintaining employee records in HR systems.
Process and verify changes, including promotions, transfers, and terminations, ensuring compliance with organizational procedures and legal requirements.
Manage HR technology tools such as Human Resources Information Systems (HRIS), ticketing systems, and self-service portals.
Ensure data accuracy by entering updates and auditing records in line with company standards.
Provide guidance to employees regarding company policies and processes, ensuring alignment with organizational values.
Support compliance efforts by managing documentation and responding to compliance-related inquiries
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a relevant field.
1–3 years of HR experience, preferably in a shared services or centralized HR environment.
Familiarity with HRIS tools.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
Strong customer service orientation with excellent communication and problem-solving skills.
Comfort working in fast-paced, high-volume environments while maintaining accuracy.
Ability to prioritize and manage multiple tasks simultaneously.
Strong attention to detail, with the ability to spot and solve issues proactively.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
